<div>Does UCCx support SIP phones?</div>
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<div>Scott<br><br></div>
<div class="gmail_quote">On Fri, Jan 9, 2009 at 6:25 AM, Lelio Fulgenzi <span dir="ltr"><<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>></span> wrote:<br>
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<div style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Verdana">SPAN is what allows one network port to listen to everything that is Tx/RX on another network port or VLAN on the same switch. RSPAN is simply a protocol that allows you to do the same thing, but across switches.<br>
<br>With CallManager v7 (perhaps 6) allows you to do SIP audio forking so you don't need to do (R)SPAN.<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt
<div class="Ih2E3d"><br><br><br>----- Original Message -----<br>From: "Jeff Ruttman" <<a href="mailto:ruttmanj@carewisc.org" target="_blank">ruttmanj@carewisc.org</a>><br>To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
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<div class="Wj3C7c">Sent: Friday, January 9, 2009 9:16:23 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?<br><br>
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<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Good to know. Thanks.</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">…though I'm not sure what SPAN or RSPAN is </span></font><font face="Wingdings" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">J</span></font><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">(Yah, I'm no authority much beyond my recent direct experience with these systems.)</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thanks</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">jeff</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Scott Voll [mailto:<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>] <br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Thursday, January 08, 2009 4:51 PM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> Eric Isakson<br><b><span style="FONT-WEIGHT: bold">Cc:</span></b> Jeff Ruttman; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: [cisco-voip] Agent Desktop with Citrix or VDI ?</span></font></p></div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">only via a SPAN or RSPAN. </span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">you loose the monitoring / recording with no CAD directly connected.</span></font></p></div>
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<p style="MARGIN-BOTTOM: 12pt"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Scott</span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">On Thu, Jan 8, 2009 at 2:07 PM, Eric Isakson <<a href="mailto:Eisakson@ogdenclinic.com" target="_blank">Eisakson@ogdenclinic.com</a>> wrote:</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">How does silent monitoring/call recording work in that environment?<br><br>Eric Isakson | Network Engineer | Information Technology Dept. | Ogden<br>
Clinic | <a href="mailto:eric@ogdenclinic.com" target="_blank">eric@ogdenclinic.com</a> | 801.475.3572</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"><br><br>-----Original Message-----<br>From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a></span></font></p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Jeff Ruttman<br>Sent: Thursday, January 08, 2009 15:00<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?<br><br>We're essentially a Citrix environment, and Agent Desktop works fine on<br>our Citrix servers. Initially we were on IPCCx 4 and now we're on UCCx<br>
5 and the agent has worked fine for us with both versions.<br><br>We installed the agent as you would any application on a terminal<br>server, but in every other respect the install is no different than on a<br>PC. Install it, run it, and it works.<br>
<br>Thanks<br>jeff<br><br>-----Original Message-----<br>From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br>[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Dane<br>
Sent: Thursday, January 08, 2009 3:08 PM<br>To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>Subject: [cisco-voip] Agent Desktop with Citrix or VDI ?<br><br>Trying to find information on virtualizing the Agent Desktop in Contact<br>
Center. I have seen some Cisco docs say you that Agent Desktop can work<br>in Citrix. Not really sure how that would work honestly since the Agent<br>usually has to be on a PC connected to the PC port of the phone it is<br>
controlling. My understanding of all this is limited to my experience<br>with IPCCX so maybe enterprise and CTIOS offers something more.<br><br>CTIOS raises another question though, in reading about it I always see<br>reference to CTI OS Agent Softphone which actually is a softphone and<br>
not the same as what the IPCCX agent does.<br><br>We would like to try creating VM's for the call center agents, seems<br>like the ideal place to do VDI is a call center but not sure how to<br>handle the Agent software when I have always been under the impression<br>
that the agent has to be physically located off the phone to do the<br>phone control, which makes me wonder how you can even run this in Citrix<br>like the docs say?<br><br>Any thoughts? How are others doing this or are they?<br>
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