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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Good to know. Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>…though I’m not sure what SPAN
or RSPAN is </span></font><font size=2 color=navy face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;color:navy'>J</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>(Yah, I’m no authority much beyond
my recent direct experience with these systems.)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>jeff<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Scott Voll
[mailto:svoll.voip@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, January 08, 2009
4:51 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Eric Isakson<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">Jeff
Ruttman</st1:PersonName>; cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Agent
Desktop with Citrix or VDI ?</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>only via a SPAN or RSPAN. <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>you loose the monitoring / recording with no CAD directly connected.<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Scott<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Jan 8, 2009 at 2:07 PM, Eric Isakson <<a
href="mailto:Eisakson@ogdenclinic.com">Eisakson@ogdenclinic.com</a>> wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>How does silent monitoring/call recording work in that environment?<br>
<br>
Eric Isakson | Network Engineer | Information Technology Dept. | <st1:City
w:st="on"><st1:place w:st="on">Ogden</st1:place></st1:City><br>
Clinic | <a href="mailto:eric@ogdenclinic.com">eric@ogdenclinic.com</a> |
801.475.3572<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of <st1:PersonName w:st="on">Jeff Ruttman</st1:PersonName><br>
Sent: Thursday, January 08, 2009 15:00<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?<br>
<br>
We're essentially a Citrix environment, and Agent Desktop works fine on<br>
our Citrix servers. Initially we were on IPCCx 4 and now we're on UCCx<br>
5 and the agent has worked fine for us with both versions.<br>
<br>
We installed the agent as you would any application on a terminal<br>
server, but in every other respect the install is no different than on a<br>
PC. Install it, run it, and it works.<br>
<br>
Thanks<br>
jeff<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Dane<br>
Sent: Thursday, January 08, 2009 3:08 PM<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] Agent Desktop with Citrix or VDI ?<br>
<br>
Trying to find information on virtualizing the Agent Desktop in Contact<br>
Center. I have seen some Cisco docs say you that Agent Desktop can work<br>
in Citrix. Not really sure how that would work honestly since the Agent<br>
usually has to be on a PC connected to the PC port of the phone it is<br>
controlling. My understanding of all this is limited to my experience<br>
with IPCCX so maybe enterprise and CTIOS offers something more.<br>
<br>
CTIOS raises another question though, in reading about it I always see<br>
reference to CTI OS Agent Softphone which actually is a softphone and<br>
not the same as what the IPCCX agent does.<br>
<br>
We would like to try creating VM's for the call center agents, seems<br>
like the ideal place to do VDI is a call center but not sure how to<br>
handle the Agent software when I have always been under the impression<br>
that the agent has to be physically located off the phone to do the<br>
phone control, which makes me wonder how you can even run this in Citrix<br>
like the docs say?<br>
<br>
Any thoughts? How are others doing this or are they?<br>
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