<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Thanks for that explanation. I'm gonna have to read through the manual a bit closer to understand how it works in a cluster environment with multiple CallManagers and multiple Unity Connection boxes. I don't think I need multiple instances running. I also need to know how to make this run in the background of a server so it's running all the time. (service?).<br><br>I'll have to check those SMTP logs to see if it is having problems connecting to the mail server. The one thing I noticed is there is nowhere to configure a From: address, this may be where things are getting caught.<br><br>----- Original Message -----<br>From: "Baha Akman" <makman@cisco.com><br>To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>Cc: "cisco-voip voyp list" <cisco-voip@puck.nether.net><br>Sent: Monday, January 12, 2009 4:28:31 PM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] RTMT Alerts - where are they sent from?<br><br><link href="/zimbra/css/msgview.css?v=081117021119" rel="stylesheet">Primary Alert Manager Collector (AMC) Service is responsible for sending out RTMT Alerts. Also known as Primary Collector. You don't have to have any RTMT Clients up and Alert Central loaded for the email alerts to go out. Granted you configured the Mail Server details and an Alert Action with one or more Recipient.<div><br></div><div>Also reminder Primary AMC Service is by default the Publisher node. If you go to AMC Service's Service Parameters you can change the primary node which is not recommended but more importantly you can configure a Failover Collector. Failover Collector is not configured by default.</div><div><br></div><div>If you used to get RTMT Alert emails and now not getting it and no config have changed I would inspect the AMC service logs to see if it captures any SMTP errors while it is trying to contact your mail server. May be its not able to contact it for some reason.</div><div><br></div><div>Regards,</div><div><br><div><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div style=""><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div style=""><div><span class="Apple-style-span" style="font-family: Verdana;"><span style="font-size: 12px;">-- <br><font color="#0000ff"><b>Baha Akman<br></b></font><br></span><font size="2"><span style="font-size: 10px;">Software Q/A Engineer<br>Cisco Systems, Inc.<br>(919) 991-5628<br><a href="mailto:baha@cisco.com" target="_blank">baha@cisco.com</a></span></font></span></div></div></span></div></span> </div><br><div><div>On Jan 12, 2009, at 1:06 PM, Lelio Fulgenzi wrote:</div><br class="Apple-interchange-newline"><blockquote><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div><div style="font-family: Verdana; font-size: 10pt; color: rgb(0, 0, 0);">Just wondering if anyone can confirm where the RTMT alerts are sent from? From the host they are monitoring or the host that is running the RTMT tool?<span class="Apple-converted-space"> </span><br><br>I'm having a problem getting email alerts to go through and need a starting point.<br><br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></blockquote></div><br></div></div></div></body></html>