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<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><A NAME=""><SPAN LANG="en-us"><B><FONT COLOR="#336666" SIZE=4>Hello all</FONT></B></SPAN></A></P>
<P DIR=LTR><SPAN LANG="en-us"><B><FONT COLOR="#336666" SIZE=4>We have a third party conference bridge solution (an old PBX actually). We have some groups setup and the old system answers the calls and groups them together for a</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#336666" SIZE=4>conference</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#336666" SIZE=4></FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#336666" SIZE=4>bridge effect. Problem is when an internal caller places the bridge on hold, the rest of the callers get the Tone On Hold beep every 10 seconds. I followed the instructions below to disable it. My number is set to 200000 (the page references 200000 and 20000000) and I still have</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#336666" SIZE=4> the tone at the default rate of every 10 sec. Is there something else I need to change or</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#336666" SIZE=4>maybe</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#336666" SIZE=4></FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#336666" SIZE=4>reset the call manager service?</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#336666" SIZE=4>Q. How do I disable Tone on Hold (ToH)?</FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B><FONT COLOR="#000000">A.</FONT></B></SPAN><SPAN LANG="en-us"> <FONT COLOR="#000000">Complete these steps in order to disable ToH:</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" FACE="Times New Roman">1. </FONT></SPAN><SPAN LANG="en-us"> <FONT COLOR="#000000">Go to the Cisco CallManager Administration page. </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" FACE="Times New Roman">2. </FONT> <FONT COLOR="#000000">Choose</FONT></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000">Service > Service Parameters</FONT></B></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000">. </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" FACE="Times New Roman">3. </FONT> <FONT COLOR="#000000">Choose</FONT></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000">CallManager IP</FONT></B></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000"> as the Server and Cisco CallManager as the Service. </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" FACE="Times New Roman">4. </FONT> <FONT COLOR="#000000">Go to the</FONT></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000">Clusterwide Parameters (Device - General)</FONT></B></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000"> section on the Service Parameters configuration page. </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" FACE="Times New Roman">5. </FONT> <FONT COLOR="#000000">Change the value of the Tone On Hold Timer to</FONT></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000">2000000 seconds</FONT></B></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000"> and click</FONT></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000">Update</FONT></B></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000">. </FONT></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us"><B><FONT COLOR="#000000">A.</FONT></B></SPAN><SPAN LANG="en-us"> <FONT COLOR="#000000">This parameter specifies the number of seconds between every two hold tones that are played when a call is put on hold. For non-MGCP-based devices, if this value is 0, the held device plays the hold tone only one time when the caller is put on hold. If the value is 200000, no hold tone plays. Otherwise, the held device plays the hold tone every so many seconds (specified by this value) repeatedly. If the specified value is less than 5 seconds, the device raises it to 5 seconds. For MGCP-based devices, the hold tone is disabled if this value is 0 or 200000. Any other value enables the hold tone on MGCP-based devices when the caller is put on hold. </FONT></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><B><SPAN LANG="en-us"></SPAN></B><A NAME=""><B><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Micah Bennett</FONT></SPAN></B></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Telecommunications Admin</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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