<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>One issue with this is having to ensure that additional components are always operating. Things go down, whether it's Unity or IPCC, etc. Then there's maintenance.<br><br>I like keeping things internal.<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Jason Roysdon" <cisco-voip.20081105@jason.roysdon.net><br>To: "cisco voip" <cisco-voip@puck.nether.net><br>Sent: Wednesday, January 14, 2009 12:58:57 PM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] Changing dial out number from 9 to 5 to solve 911mis-dial issues<br><br>A solution like this that I came up with was an AA which said, "If this<br>is a 911 emergency, press * now to be connected with 911, or remain on<br>the line. If this is not an emergency hang up now." and set only * to<br>dial forward the call to 911, and after 5 seconds of no key is pressed<br>to send the call to 911.<br><br>There are some sites and situations where 911 calls must be routed<br>instantly for maximum safety (where it may be hung up on by an attacker)<br>and/or at the same time you want to alert key personnel to know that the<br>call has been is placed so emergency responders or on-site security can<br>be directed to the exact location. Syn-Apps's Call Alert is perfect for<br>this:<br>http://www.syn-apps.net/CallAlert.aspx<br><br>For instance at a school or large campus, an email and XML screen pop<br>can be sent to the front desk, the school/building administrator, and<br>the security personnel. That way when 911 calls back on a hang-up, the<br>front desk knows where specifically the incident is, etc.<br><br>Using Unity (or whatever other method), you could have the email trigger<br>a phone call if it is not marked read within a minute, etc.<br><br>Jason Roysdon<br><br><br>Michael Thompson wrote:<br>> One way that I’ve done it is to route 911 calls thru an AC queue with a<br>> few second hold time. This resolves the people that hit the second 1 in<br>> a 911 call and hang up (not realizing that the call has cut through<br>> already).<br>> <br>> <br>> <br>> <br>> <br>> <br>> <br>> ------------------------------------------------------------------------<br>> <br>> *From:* cisco-voip-bounces@puck.nether.net<br>> [mailto:cisco-voip-bounces@puck.nether.net] *On Behalf Of *Voice Noob<br>> *Sent:* Wednesday, January 14, 2009 10:00 AM<br>> *To:* 'Lelio Fulgenzi'; 'Rob Leetun'<br>> *Cc:* cisco-voip@puck.nether.net<br>> *Subject:* Re: [cisco-voip] Changing dial out number from 9 to 5 to<br>> solve 911mis-dial issues<br>> <br>> <br>> <br>> I like that way as well. In the end it is a user education problem.<br>> <br>> <br>> <br>> *From:* cisco-voip-bounces@puck.nether.net<br>> [mailto:cisco-voip-bounces@puck.nether.net] *On Behalf Of *Lelio Fulgenzi<br>> *Sent:* Wednesday, January 14, 2009 8:55 AM<br>> *To:* Rob Leetun<br>> *Cc:* cisco-voip@puck.nether.net<br>> *Subject:* Re: [cisco-voip] Changing dial out number from 9 to 5 to<br>> solve 911 mis-dial issues<br>> <br>> <br>> <br>> Have you considered adding a 911X route plan or translation that is<br>> blocked? This way, people who misdial 911 will hear reorder tone on the<br>> fourth digit but still get sent to 911 if they wait a few seconds. 9.911<br>> will continue to work as normal. With a bit of education, people will<br>> know to dial 9.911 in an emergency (or a local emergency number), but<br>> still have access to 911.<br>> <br>> That's something we are considering.<br>> <br>> Just a thought.<br>> <br>> <br>> ---<br>> Lelio Fulgenzi, B.A.<br>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>> "Bad grammar makes me [sic]" - Tshirt<br>> <br>> <br>> ----- Original Message -----<br>> From: "Rob Leetun" <rleetun@bouldercounty.org><br>> To: cisco-voip@puck.nether.net<br>> Sent: Wednesday, January 14, 2009 9:48:16 AM GMT -05:00 US/Canada Eastern<br>> Subject: [cisco-voip] Changing dial out number from 9 to 5 to solve 911<br>> mis-dial issues<br>> <br>> Greetings,<br>> <br>> <br>> <br>> We are going to change our dial out number from 9 to 5 to solve the<br>> miss-dial 911 issues. I know that all the route patterns need to be<br>> changed. However, is there anything else that I am missing that needs<br>> to be changed too?<br>> <br>> <br>> <br>> Thanks for the help.<br>> <br>> <br>> <br>> Rob<br>> <br>> <br>> _______________________________________________ cisco-voip mailing list<br>> cisco-voip@puck.nether.net<br>> https://puck.nether.net/mailman/listinfo/cisco-voip<br>> <br>> <br>> ------------------------------------------------------------------------<br>> <br>> _______________________________________________<br>> cisco-voip mailing list<br>> cisco-voip@puck.nether.net<br>> https://puck.nether.net/mailman/listinfo/cisco-voip<br><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br></div></body></html>