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In the Related Links drop-down box you need to select "Configure Softkey Layout" and hit Go. For each call state where iDivert is an option move it over to the right-hand window and save. Don't forget to save before moving to a new callstate.<div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Jan 14, 2009, at 3:36 PM, Tkachuk,Birni wrote:</div><br class="Apple-interchange-newline"> <font face="Segoe UI, sans-serif" size="3"> <div><font color="#002060">I have been trying to configure iDivert using the config steps on the Cisco CM Features and Services guide and have run up against a brick wall.</font></div> <div><font color="#002060"> </font></div> <div><font color="#002060">I have picked a standard template and copied and renamed it. Now I am trying to add the iDivert application and this is what I get. The drop down box doesn’t show me any options. Any ideas what I am doing wrong. If anyone has easy to follow steps to setting up iDivert I would be eternally grateful.</font></div> <div><font face="Calibri, sans-serif" size="2" color="#002060"> </font></div> <div><font face="Calibri, sans-serif" size="2" color="#002060"><span><Picture (Device Independent Bitmap) 1.jpg></span><font face="Segoe UI, sans-serif" size="3"> </font></font></div> <div><font face="Calibri, sans-serif" size="2" color="#002060"> </font></div> <div><font face="Lucida Calligraphy, cursive" size="4" color="#0F243E">Birni Tkachuk</font></div> <div><font size="2" color="#0F243E">Voice Services Specialist </font></div> <div><font size="2" color="#0F243E">Information Services</font></div> <div><font size="2" color="#0F243E">NAIT</font></div> <div><font size="2" color="#0F243E">11762 - 106 Street NW</font></div> <div><font size="2" color="#0F243E">Edmonton, Alberta T5G 2R1</font></div> <div><font size="2" color="#0F243E">P 780.471.7532 F 780.491.3083 E <a href="mailto:birnit@nait.ca">birnit@nait.ca</a></font></div> <div><font face="Papyrus, cursive" color="#0F243E"><b><a href="http://www.nait.ca">www.nait.ca</a></b></font></div> <div><font face="Calibri, sans-serif" size="2" color="#0F243E"> </font></div> <div><font face="Calibri, sans-serif" size="2" color="#0F243E"><i>NAIT - An Institute of Technology Committed to Student Success</i></font></div> <div><font face="Calibri, sans-serif" size="2" color="#002060"><i>..................................................................................................</i></font></div> <div style="margin-top: 5pt; margin-bottom: 5pt; "><font face="Times New Roman, serif" color="#228B22">Please consider the environment before printing this email.</font></div> <div style="margin-top: 5pt; margin-bottom: 5pt; "><font face="Times New Roman, serif" color="#0F243E"><i>PRIVILEGE AND CONFIDENTIALITY NOTICE <br> This email and any attachments are being transmitted in confidence for the use of the individual(s) or entity to which it is addressed and may contain information that is confidential, privileged, proprietary or exempt from disclosure. Any use not in accordance with its purpose, any distribution or any copying by persons other than the intended recipient(s) is prohibited. If you received this message in error, please notify the sender and delete the material.</i></font></div> <div style="margin-top: 5pt; margin-bottom: 5pt; "><font face="Times New Roman, serif" color="#0F243E"><i>Ce courriel et toutes les pièces jointes sont transmis confidentiellement pour que la personne ou l'organisation à laquelle ils sont adressés les utilise. Ils peuvent contenir des renseignements confidentiels, réservés, de propriété exclusive ou à accès limité. Toute utilisation non conforme à leurs fins, toute diffusion ou toute reproduction par une autre personne que le destinataire ou les destinataires, est interdite. Si vous recevez ce message par erreur, veuillez en informer l'expéditeur et supprimer le communiqué immédiatement.</i></font></div> <div><font face="Calibri, sans-serif" size="2" color="#002060"> </font></div> <div><font face="Calibri, sans-serif" size="2"> </font></div> <div><font face="Calibri, sans-serif" size="2"> </font></div> </font> <span><Picture (Device Independent Bitmap) 1.jpg></span><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div> </div><br></div></body></html>