Hi,<br><br>Thanks for the response.<br><br>I have checked the line settings and as far as I can tell it is not setup any diff to any other phone. The phones have not been configured to forward calls to voicemail manually, this should be done after a given time, calls should be forwarded to voicemail.<br>
<br>I have manually configured the No Answer External settings to forward to the voicemail point number, but it still does not reach voicemail....?<br><br><br><br><br><div class="gmail_quote">2009/1/17 Philip Walenta <span dir="ltr"><<a href="mailto:pwalenta@wi.rr.com">pwalenta@wi.rr.com</a>></span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><span><font size="2" color="#0000ff" face="Arial">Starting with later versions of CCM 4 and carried into CUCM
6 and higher you had different fields for internal and external
calls.</font></span></div>
<div dir="ltr" align="left"><span><font size="2" color="#0000ff" face="Arial"></font></span> </div>
<div dir="ltr" align="left"><span><font size="2" color="#0000ff" face="Arial">Have you checked the phone's line setting to see if the
external call forward no answer/busy targets are set to your voicemail
number?</font></span></div><br>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font size="2" face="Tahoma"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of
</b><a href="mailto:svr.file@gmail.com" target="_blank">svr.file@gmail.com</a><br><b>Sent:</b> Saturday, January 17, 2009 2:43
AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip]
External number with no voice mail?<br></font><br></div><div><div></div><div class="Wj3C7c">
<div></div>Hey guys,<br><br>I have a question, I have a phone configured to the
CUCM 6.0.1, the phone seems to be working fine, but there is an issue with
voicemail and external calls.<br><br>When the phone receives externals calls and
no one is there to pick the phone up, the calls are not forwarded to voicemail
but internal calls made to that extension get forwarded to
vociemail???<br><br>Could someone help shed some light on this.<br><br>P.S. the
voicemail system is IPFX.<br></div></div></div>
</blockquote></div><br>