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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Did you have time to run DRS and backup your 6x install? You or
Cisco TAC could then restore it to lab/vmware for further review.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Not sure how the upgrade logs the changes other than the screen
that scrolls by. Perhaps you could tail the output via SSH to a log file.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Your troubleshooting method sounds solid.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Monday, January 19, 2009 7:36 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CM 5 -> 6 upgrade issues<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi folks, had some issues after upgrading to CM 6 this
weekend from version 5, and ended up backing out of the upgrade and rebooting
back to version 5. Curious if anyone has seen the following issues after
upgrading to CM6:<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>- Lines on some phones disappearing from the phone and from
callmanager<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>- ring settings on lines being changed<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>- phones registering but not getting calls<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>- 7914 expansion modules not coming up<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>- Some phones not registering at all<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>So far the only commonality I can figure out between the
phones w/disappearing lines, is that they were programmed back in CM3.X with
line2, line3, line4 etc line appearances of the same DN, instead of 1 line
button with multiple max call appearance/busy trigger.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I did not have the opportunity to do much troubleshooting
before changing back.. our post-upgrade tests worked fine and I didnt know
there were issues until after we were back in production time. Since I have a
list of specific phones that had issues, i'm going to build a CM5 pub in the
lab and restore a recent backup, then upgrade to CM6 and see if the same
problems come up with it so I can actually troubleshoot.. provided I can get
around licensing problems with that. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I was expecting this to be an easy upgrade, and the upgrade
process itself went off without a hitch, but ended up being the first one i've
had to totally back out of. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Thanks!<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Assistant Director, Voice Services<br>
West Virginia University<br>
Telecommunications and Network Operations<o:p></o:p></p>
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