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I think you should look at your Tomcat_access logs to see if there really are things hitting the webdialer service or if it is somehow hung.<div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Jan 21, 2009, at 12:39 PM, Ruben Montes (Europe) wrote:</div><br class="Apple-interchange-newline"> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2">Hi,</font></span></div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2"></font></span> </div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2">no other WebDialer application.</font></span></div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2"></font></span> </div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2">The IP Phone Authentication URL is correct, changed from hostname to IP address.</font></span></div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2"></font></span> </div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2">The user has also his phone associated and "Allow control of device via CTI" is checked.</font></span></div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2"></font></span> </div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2">I don't know how to proceed with this, there isn't much information.</font></span></div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2"></font></span> </div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2">Thanks in advance,</font></span></div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2"></font></span> </div> <div dir="ltr" align="left"><span class="748193617-21012009"><font face="Arial" color="#0000ff" size="2">Ruben</font></span></div><br> <div class="OutlookMessageHeader" lang="en-us" dir="ltr" align="left"> <hr tabindex="-1"> <font face="Tahoma" size="2"><b>From:</b> Jason Burns [<a href="mailto:burns.jason@gmail.com">mailto:burns.jason@gmail.com</a>] <br><b>Sent:</b> miércoles, 21 de enero de 2009 0:32<br><b>To:</b> Ruben Montes (Europe)<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Click to call 7.0 and CCM 6.1(2)<br></font><br></div> <div></div>Ruben,<br><br>Do you have any other WebDialer based applications in your system?<br><br>The WebDialer process is limited to 2 calls per second. This shouldn't be a problem though unless you're running something else that uses WebDialer heavily.<br><br>Getting that error message when you log in is even more interesting.<br><br>Can you make sure the IP Phone Authentication URL is correct on the Enterprise Parameters web page? Also make sure that the phone has "Allow Control of device via CTI" enabled and is associated with the correct user from the User config page.<br><br> <div class="gmail_quote">On Tue, Jan 20, 2009 at 10:35 AM, Ruben Montes (Europe) <span dir="ltr"><<a href="mailto:Ruben.Montes@eu.didata.com">Ruben.Montes@eu.didata.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Hello,<br><br>Customer wants to run Click to Call application. We have configured<br>everything following the installation guide. When we try to login using<br>the user and password, we get the following error:<br><br>The service is overloaded. Retry the call.<br>If the problem persists, please contact your phone administrator<br><br>Any help would be appreciated.<br><br>Thanks,<br><br>Ruben<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div> </div><br></div></body></html>