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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Always been on or ahead of time for us. I have to say that our
experience has been the opposite with TAC though, they would rather replace
hardware now than believe it is a bug.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Monday, January 26, 2009 1:08 PM<br>
<b>To:</b> 'Lelio Fulgenzi'; 'cisco-voip voyp list'<br>
<b>Subject:</b> Re: [cisco-voip] SMARTNET 24x7x4HR service<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have had new parts in my hand within 4 hours AFTER cisco
determines the problem to be hardware related. Usually not a big deal but I had
to go back and forth with them once because it was believed to be an IOS bug
and not hardware related. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I just had a customer with a bad DSP / PVDM issue. After it was
determined that the PVDM was the issue we had a replacement within 2 hours on
the 4 hour response. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, January 26, 2009 12:58 PM<br>
<b>To:</b> cisco-voip voyp list<br>
<b>Subject:</b> [cisco-voip] SMARTNET 24x7x4HR service<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>Just wondering if anyone has
any comments on Cisco's 24x7x4hr response time. Do you usually get the
replacement stuff within four hours? We are looking at a short term solution
(PIMG) and would rather not have to buy an additional unit for redundancy. If
we could tell clients "VM will be back up in 4 hours" that should
suffice.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<o:p></o:p></span></p>
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