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<p class=MsoNormal>I have a Cisco Unified Call Manager – Business Edition,
version 6.1.2.1000-13. When I first installed the system, or rather, the
engineers did, we set it up so that the outbound caller id was the user’s
DID number. In each extension setup, for External Phone Number Mask, the
value is 919723XXXX (our area code, exchange, plus 4 Xs so that the extension
is substituted).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>However, now all calls out are showing our default
number. The Telco is set to accept whatever we send and if nothing is
sent to substitute our main number. The problem is repeatable by all
extensions, so I know it’s not a change in my extension. Can anyone
help with what settings should be changed (my guess would be in the route
group/route somewhere) to make the system get the outbound caller id from this
field?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Also, not just on outbound calls, but calls that are
redirected as outbound by Mobility Manager to Remote Destinations (cell phones)
used to show the originating number, now they only show the main number as
well.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>Brandon<o:p></o:p></p>
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