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<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>Hello Folks,<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>We’re using CRS 5.0(2).<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>To accomplish Configuring and Using
Remote Monitoring, I’m using the 5.0(1) Admin guide; I don’t see a
5.0(2) guide.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>We’re on CCM 6.1 and not CM
Express<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>The guide isn’t consistent on
whether we must have Enhanced or Premium CCX licenses. We have the Unified
CCX Enhanced package and 27 Unified CCX Enhanced Seat licenses.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'>In the Configuring and Using Remote
Monitoring section of the 5.0(1) guide, it says:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Times-Roman><span
style='font-size:10.0pt;font-family:Times-Roman'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Times-Roman><span
style='font-size:10.0pt;font-family:Times-Roman'>The </span></font><b><font
size=2 face=Times-Bold><span style='font-size:10.0pt;font-family:Times-Bold;
font-weight:bold'>Remote Monitor </span></font></b><font size=2
face=Times-Roman><span style='font-size:10.0pt;font-family:Times-Roman'>hyperlink
is available only if you are using Unified<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Times-Roman><span style='font-size:10.0pt;
font-family:Times-Roman'>CCX Enhanced or Premium license packages.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Times-Roman><span style='font-size:10.0pt;
font-family:Times-Roman'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Does anyone know if we indeed must have a Premium license
for one supervisor to use call monitoring? It appears to, as I don’t
see the Remote Monitor hyperlink in Subsystems>RmCm page despite our
Enhanced licenses.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Is it licensing or could there be some other reason the
Remote Monitor hyperlink is missing?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>jeff<font color=navy><span style='color:navy'><o:p></o:p></span></font></span></font></p>
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