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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Unity Micro Traces say…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:45:412 (**,-1,CDE,23) [Thread 6376]
CCMDeviceList::RefreshCache - Trying to refresh device list for integration ID
[0] <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:45:413 (**,-1,CDE,23) [Thread 6376] CAxlSoap::bInit -
integration ID = [0] display name = [CallManager] CCM/CUCM version = [4.x] <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:45:412 (**,-1,CDE,23) [Thread 6376] CAxlSoap::bInit -
GetIpAddresses() found IP address [10.75.250.101] for integration [CallManager]
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:45:413 (**,-1,CDE,23) [Thread 6376] CAxlSoap::bInit -
GetIpAddresses() found IP address [10.75.250.102] for integration
[CallManager] <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:45:412 (**,-1,CDE,23) [Thread 6376] CAxlSoap::bInit -
variable m_dwInterRequestPause is initialized as 1000ms <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:49:069 (**,-1,Conversation,18) [Thread 6396]
orphan_Watcher checking for orphan objects to process <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:49:553 (**,-1,CDE,23) [Thread 6376] CAxlHttp::bOpenRequest
- FAILURE - WinHttpReceiveResponse returned [0x00002F78]. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:49:554 (**,-1,CDE,23) [Thread 6376] Message Monitor -
CAxlSoap::SelectCmDevice_ParseResponse failed. Unexpected Exception <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:49:553 (**,-1,CDE,23) [Thread 6376] Message Monitor -
CAxlSoap::SelectCmDevice bOpenRequest failed <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:49:554 (**,-1,CDE,23) [Thread 6376] Message Monitor -
CAxlSoap::GetAllPhonesInfo failed to call SelectCmDevice server address =
10.75.250.101 <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:53:678 (**,-1,CDE,23) [Thread 6376] CAxlHttp::bOpenRequest
- FAILURE - WinHttpReceiveResponse returned [0x00002F78]. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:53:679 (**,-1,CDE,23) [Thread 6376] Message Monitor -
CAxlSoap::SelectCmDevice_ParseResponse failed. Unexpected Exception <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:53:678 (**,-1,CDE,23) [Thread 6376] Message Monitor -
CAxlSoap::SelectCmDevice bOpenRequest failed <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:53:679 (**,-1,CDE,23) [Thread 6376] Message Monitor -
CAxlSoap::GetAllPhonesInfo failed to call SelectCmDevice server address =
10.75.250.102 <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:53:678 (**,-1,CDE,23) [Thread 6376] Message Monitor -
GetAllPhonesInfo failed. Tried all servers <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>21:53:53:679 (**,-1,CDE,23) [Thread 6376] CCMSvc::CCM_Http_AXL -
AxlSoap.GetAllPhonesInfo() FAILED to retrive device list for integration ID
[0] <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jason Aarons (US)<br>
<b>Sent:</b> Tuesday, January 27, 2009 9:18 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity 5x Phone View but
customerdeleteCCMAdministror in MLA<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa";color:#1F497D'>I
spent all day with TAC on this and didn’t get far….my problem seems more like
“The Puzzler” from Car Talk…</span><span style='font-family:"Estrangelo Edessa"'>
<span style='color:#1F497D'><a href="http://en.wikipedia.org/wiki/Car_Talk">http://en.wikipedia.org/wiki/Car_Talk</a><o:p></o:p></span></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa";color:#1F497D'>I
followed the tests in the Cisco AXL Troubleshooting Guide and on the Unity
server I created a testaxl.htm that confirms Unity has HTTP connectivity to the
AXL server, that the AXL<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa";color:#1F497D'>user
credentials are valid, and that the AXL service is running. I then opened the
AXL Trace Logs from C:\Program Files\Cisco\Trace\AXL and can see the </span><span
style='font-family:"Estrangelo Edessa"'>SelectCmDevice returned thousands of
phones to Unity. I then ran Network Monitor on the Unity server with a capture
filter for the SOAP AXL traffic. I can see the http request and the
return response to Unity including a final http 200 ok to Unity. I then
get the Unity log WinHttpReceiveResponse failed in OpenRequest in UTIM.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa"'>What I haven’t
done is turn on micro tracing in Unity, that is next….<span style='color:#1F497D'><o:p></o:p></span></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>References<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cisco AXL Troubleshooting Guide<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www-europe.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/api_ts/axlts.pdf">http://www-europe.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/api_ts/axlts.pdf</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Unity 5.0 Troubleshooting Phone View<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff
[mailto:rratliff@cisco.com] <br>
<b>Sent:</b> Tuesday, January 27, 2009 12:33 PM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity 5x Phone View but customer delete
CCMAdministror in MLA<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I'm going to guess that they are using AXL to connect to
CUCM and get device info. So I'd start by looking at the AXL debugs
in CUCM to see what it thinks is going on.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt;
font-family:"Helvetica","sans-serif"'>-Ryan</span><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Jan 27, 2009, at 11:37 AM, Jason Aarons (US) wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p>I’m setting up Unity 5.0(1) Phone View with CallManager 4.1(3)SR6. I get the
below error in phone view. I suspect it has something to do with MLA, and this
customer deleted CCMAdministrator when they setup MLA. I am using a user who
under MLA is in the SuperUserGroup but still failing. <br>
<br>
10:58:04 Attempting to connect to a CUCM/CCM Server and retrieve its device
list. <br>
10:58:04 <br>
10:58:04 Trying to connect to 10.68.68.10:80 <br>
10:58:04 Connect succeeded - Trying to retrieve devices from 10.68.68.10 <br>
10:58:04 Attempting to retrieve the list of phone devices <br>
10:58:04 from CUCM/CCM. This may take a moment... <br>
10:58:07 Successfully retrieved the list of <br>
10:58:07 3490 phone devices from CUCM/CCM.. <br>
10:58:07 Retrieving registration status and device info for <br>
10:58:07 device list items 1 to 200 of 3490. <br>
10:58:08 Error: Phone View - WinHttpReceiveResponse failed in OpenRequest <br>
10:58:08 Phone View - SelectCmDevice OpenRequest failed <br>
10:58:08 Error: Phone View - RetrieveDevices failed to call SelectCmDevice <br>
10:58:08 Failed to retrieve devices from 10.68.68.10 - will try next server (if
any) <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>My test from Unity to <a
href="javascript:newWin('http://ccm-ip/ccmcip/authenticate.jsp')">http://ccm-ip/ccmcip/authenticate.jsp</a>
works great, I get Un-Authroized.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>I followed everything below but see other users in NetPro forum are getting
same error but no resolution. Common thread is MLA.<o:p></o:p></p>
<p><a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml</a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=1 width="100%" align=center>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>_______________________________________________<o:p></o:p></p>
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<p class=MsoNormal>cisco-voip mailing list<o:p></o:p></p>
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<p class=MsoNormal><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></p>
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<p class=MsoNormal><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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