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<p class=MsoNormal>Kathy, <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Here is a document that our integrator provide us when we
inquired about Call Handlers to be set up as RDN’s. Might be of some
assistance. I would like to see your Best Practices Document when you have a
draft.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:14.0pt;font-family:"Lucida Calligraphy";
color:#0F243E'>Birni Tkachuk<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";
color:#0F243E'>Voice Services Specialist <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";
color:#0F243E'>Information Services<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";
color:#0F243E'>NAIT<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";
color:#0F243E'>11762 - 106 Street NW<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";
color:#0F243E'>Edmonton, Alberta T5G 2R1<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";
color:#0F243E'>P 780.471.7532 F 780.491.3083 E birnit@nait.ca<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:Papyrus;
color:#0F243E'>www.nait.ca<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='color:#0F243E'><o:p> </o:p></span></p>
<p class=MsoNormal><i><span style='color:#0F243E'>NAIT - An Institute of
Technology Committed to Student Success<o:p></o:p></span></i></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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