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<p class=MsoNormal><span style='font-family:"Estrangelo Edessa";color:#1F497D'>I
spent all day with TAC on this and didn’t get far….my problem seems
more like “The Puzzler” from Car Talk…</span><span
style='font-family:"Estrangelo Edessa"'> <span style='color:#1F497D'><a
href="http://en.wikipedia.org/wiki/Car_Talk">http://en.wikipedia.org/wiki/Car_Talk</a><o:p></o:p></span></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa";color:#1F497D'>I
followed the tests in the Cisco AXL Troubleshooting Guide and on the Unity
server I created a testaxl.htm that confirms Unity has HTTP connectivity to the
AXL server, that the AXL<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa";color:#1F497D'>user
credentials are valid, and that the AXL service is running. I then opened the
AXL Trace Logs from C:\Program Files\Cisco\Trace\AXL and can see the </span><span
style='font-family:"Estrangelo Edessa"'>SelectCmDevice returned thousands of
phones to Unity. I then ran Network Monitor on the Unity server with a
capture filter for the SOAP AXL traffic. I can see the http request and
the return response to Unity including a final http 200 ok to Unity. I
then get the Unity log WinHttpReceiveResponse failed in OpenRequest in UTIM.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Estrangelo Edessa"'>What I haven’t
done is turn on micro tracing in Unity, that is next….<span
style='color:#1F497D'><o:p></o:p></span></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>References<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cisco AXL Troubleshooting Guide<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www-europe.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/api_ts/axlts.pdf">http://www-europe.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/api_ts/axlts.pdf</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Unity 5.0 Troubleshooting Phone View<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff
[mailto:rratliff@cisco.com] <br>
<b>Sent:</b> Tuesday, January 27, 2009 12:33 PM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity 5x Phone View but customer delete CCMAdministror
in MLA<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I'm going to guess that they are using AXL to connect to
CUCM and get device info. So I'd start by looking at the AXL debugs
in CUCM to see what it thinks is going on.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt;
font-family:"Helvetica","sans-serif"'>-Ryan</span><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Jan 27, 2009, at 11:37 AM, Jason Aarons (US) wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p>I’m setting up Unity 5.0(1) Phone View with CallManager 4.1(3)SR6. I
get the below error in phone view. I suspect it has something to do with MLA,
and this customer deleted CCMAdministrator when they setup MLA. I am using a
user who under MLA is in the SuperUserGroup but still failing. <br>
<br>
10:58:04 Attempting to connect to a CUCM/CCM Server and retrieve its device
list. <br>
10:58:04 <br>
10:58:04 Trying to connect to 10.68.68.10:80 <br>
10:58:04 Connect succeeded - Trying to retrieve devices from 10.68.68.10 <br>
10:58:04 Attempting to retrieve the list of phone devices <br>
10:58:04 from CUCM/CCM. This may take a moment... <br>
10:58:07 Successfully retrieved the list of <br>
10:58:07 3490 phone devices from CUCM/CCM.. <br>
10:58:07 Retrieving registration status and device info for <br>
10:58:07 device list items 1 to 200 of 3490. <br>
10:58:08 Error: Phone View - WinHttpReceiveResponse failed in OpenRequest <br>
10:58:08 Phone View - SelectCmDevice OpenRequest failed <br>
10:58:08 Error: Phone View - RetrieveDevices failed to call SelectCmDevice <br>
10:58:08 Failed to retrieve devices from 10.68.68.10 - will try next server (if
any) <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>My test from Unity to <a
href="javascript:newWin('http://ccm-ip/ccmcip/authenticate.jsp')">http://ccm-ip/ccmcip/authenticate.jsp</a>
works great, I get Un-Authroized.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>I followed everything below but see other users in NetPro forum are getting
same error but no resolution. Common thread is MLA.<o:p></o:p></p>
<p><a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml</a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>_______________________________________________<o:p></o:p></p>
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<p class=MsoNormal>cisco-voip mailing list<o:p></o:p></p>
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<p class=MsoNormal><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></p>
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<p class=MsoNormal><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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