<div>Check your call routing rule and see if the others are set that way and that one is missing a rule.</div>
<div> </div>
<div>scott</div>
<div><br><br> </div>
<div class="gmail_quote">On Fri, Jan 30, 2009 at 11:24 AM, Sean Walberg <span dir="ltr"><<a href="mailto:sean@ertw.com">sean@ertw.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">The voice mail coverage path of one of my office's front desk goes to a Unity call handler, playing a message like "press 1 for the programming lineup, 2 for the news desk, etc". Callers eventually get to a menu along the lines of "press 1 for Monday, 2 for tuesday", and so forth.<br>
<br>Each of these handlers is a greeting, which plays the message, then kicks the caller back to the menu.<br><br>This works great, except for the Thursday handler. When the caller selects the Thursday option, they get a message saying "the user at extension 103 is not available, please leave a message" (103 is the extension I have given the handler, as someone updates the greeting periodically through Unity Greeting Admin). Then, the distribution list that owns the handler gets a voicemail.<br>
<br>I've gone through all the settings and the handler looks just the same as the other handlers that happily play the greeting. Only the "Standard" greeting is enabled. There is a greeting (I can play it through my computer), and it is selected as active.<br>
<br>Any clues as to what I should be looking for?<br><br>Thanks,<br><br>Sean<br><font color="#888888"><br>-- <br>Sean Walberg <<a href="mailto:sean@ertw.com" target="_blank">sean@ertw.com</a>> <a href="http://ertw.com/" target="_blank">http://ertw.com/</a><br>
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