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<P ALIGN="left"><IMG ALIGN="left" ALT="Litigation Management" BORDER="0" HEIGHT="54" HSPACE="0" SRC="http://www.medicineforthedefense.com/main/gifs/LMI-side-pms690wBlack.jpg" WIDTH="279"></P></TD>
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<P ALIGN="right"><FONT COLOR="navy" FACE="Verdana"><A HREF="http://www.medicineforthedefense.com/"><FONT COLOR="olive" FACE="Arial" SIZE="2">Serious Medicine for the Defense ®</FONT></A></FONT><FONT COLOR="olive" FACE="Arial" SIZE="2"> </FONT></P></TD>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Went back and forth with TAC for over a month trying to figure
it out. Here’s how to do it:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For each machine the reporting app is installed on, go to the
install folder (C:\Program Files\Cisco CRS Historical Reports), and find the “hrcConfig.ini”
file. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Change the last line of the file from “UseSharedMemory=0” to “UseSharedMemory=1”.
This will let you print to a networked printer.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<TD VALIGN="top" WIDTH="45%"><FONT FACE="Verdana" SIZE="2"><FONT COLOR="navy"><STRONG>John V. Weigand</STRONG><BR></FONT><FONT COLOR="black" SIZE="1"><FONT COLOR="navy">Help Desk Support/Executive Support<BR></FONT><BR>Litigation Management, Inc.<BR>300 Allen-Bradley Drive<br>Suite 200<BR>Mayfield Heights, OH 44124<BR><BR></FONT></FONT></TD>
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<P><FONT FACE="Verdana" SIZE="2"><FONT COLOR="navy"><FONT SIZE="1"><FONT COLOR="black"><BR><BR><FONT SIZE="3"><BR></FONT>Tel:</FONT> 440-484-2000</FONT><BR></FONT><FONT SIZE="1"><FONT COLOR="black">Fax: 440-484-2009<BR>Cell: <BR>email: <a href="mailto:jvw@medicineforthedefense.com">jvw@medicineforthedefense.com</a> <BR></FONT></FONT></FONT></P></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><FONT FACE="Verdana" SIZE="2"><FONT COLOR="#808080"><FONT SIZE="1"><BR>PRIVILEGE AND CONFIDENTIALITY NOTICE <BR><BR>The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.<BR></FONT></FONT></FONT><FONT COLOR="black"><BR><FONT FACE="Verdana" SIZE="2">
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Scott Voll<br>
<b>Sent:</b> Tuesday, February 03, 2009 12:18 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Printing directly from historical reports (uccx
5.0)<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>I have upgraded to UCCx 5.0 and have loaded the historical
reports on a XP box. every time I try to print it fails. I can
export the report and print from PDF just fine for a work around but I was
hoping to see if anyone else had seen this problem.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>Thanks<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>Scott<o:p></o:p></p>
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