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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Sam<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’m with Arc, so can probably comment best on the Call Connect
product. For the functionality you are looking for, Call Connect can certainly
meet your requirements. As you know, the call-recording element is integrated
with a 3<sup>rd</sup> party, but all other elements are available with Call Connect
“out of the box”<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The product is designed for flexibility and to allow you (as the
customer) to manage it yourself day to day with simple mouse clicks – no complex
scripting required! If you’ve already looked into Arc’s Call Connect, you’ll
know it is priced extremely well!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Running on VMware is supportable (with a couple of caveats) – we
have many customers running on the VM platform. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Feel free to unicast to me if you need any more info<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cheers<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt;font-family:
"Arial","sans-serif";color:navy'>Bennie Grant</span></b><b><u><span
style='font-family:"Century Gothic","sans-serif";color:black;text-transform:
uppercase;letter-spacing:.5pt'><o:p></o:p></span></u></b></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Sean Walberg<br>
<b>Sent:</b> Wednesday, February 04, 2009 9:59 AM<br>
<b>To:</b> Sam Hall<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Contact Center Products - IPCC / ARC ??<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>IPCCX should be able do all
that except the wallboard. We use Inova Marquee for that part, it's low
cost, VMable, and well supported.<br>
<br>
Sean<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Feb 4, 2009 at 4:42 AM, Sam Hall <<a
href="mailto:SamHall@wiseman-dairies.co.uk">SamHall@wiseman-dairies.co.uk</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal><br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi </span><br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We are
currently migrating from CMv4.1.2 to CMv6.1.3 and run IPCC Express v4.05.
There are obvious limitations to IPCC Express i.e
flexibility/usability/functionality, therefore can anyone recommend a good
alternative to IPCC Express - not freeware/Linux? </span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We run two
small queues and are looking to expand to include more queues.</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The current
requirements must be considered which I am sure most products will be able to
do:</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Queuing</span>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Wallboard and
stats</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Ability to
set temporary recordings i.e major outages</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Backup to
work via CMv6 huntgroup</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>- Call
recording</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Is there a
product that can do all the above in one? I am told ARC is a good product
and would be able to do the above apart from call recording which could be done
by using another product Witness. What about IPCC Enterprise? </span>
<br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>If possible we
would virtulise rather than use additional hardware.</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Also are there
products that do not require additional costs per queue/user etc?</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks in
advance</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
Sam<br>
----<br>
Sam Hall<br>
Robert Wiseman & Sons<br>
Ext: 6655<br>
Tel: +44 (0)1355 270655<br>
<a href="mailto:samhall@wiseman-dairies.co.uk" target="_blank">samhall@wiseman-dairies.co.uk</a><br>
<a href="http://www.wiseman-dairies.co.uk" target="_blank">www.wiseman-dairies.co.uk</a><br>
159 Glasgow Road, East Kilbride, Glasgow, G74 4PA</span> <o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Device Font 10cpi","serif"'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Device Font 10cpi","serif"'>*********************************************************************************</span><o:p></o:p></p>
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<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Sean Walberg <<a href="mailto:sean@ertw.com">sean@ertw.com</a>>
<a href="http://ertw.com/">http://ertw.com/</a><o:p></o:p></p>
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