IPCCX should be able do all that except the wallboard. We use Inova Marquee for that part, it's low cost, VMable, and well supported.<br><br>Sean<br><br><div class="gmail_quote">On Wed, Feb 4, 2009 at 4:42 AM, Sam Hall <span dir="ltr"><<a href="mailto:SamHall@wiseman-dairies.co.uk">SamHall@wiseman-dairies.co.uk</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br><font size="2" face="sans-serif">Hi </font>
<br>
<br><font size="2" face="sans-serif">We are currently migrating from CMv4.1.2
to CMv6.1.3 and run IPCC Express v4.05. There are obvious limitations
to IPCC Express i.e flexibility/usability/functionality, therefore can
anyone recommend a good alternative to IPCC Express - not freeware/Linux?
</font>
<br>
<br><font size="2" face="sans-serif">We run two small queues and are looking
to expand to include more queues.</font>
<br>
<br><font size="2" face="sans-serif">The current requirements must be considered
which I am sure most products will be able to do:</font>
<br>
<br><font size="2" face="sans-serif">- Queuing</font>
<br><font size="2" face="sans-serif">- Wallboard and stats</font>
<br><font size="2" face="sans-serif">- Ability to set temporary recordings
i.e major outages</font>
<br><font size="2" face="sans-serif">- Backup to work via CMv6 huntgroup</font>
<br><font size="2" face="sans-serif">- Call recording</font>
<br>
<br><font size="2" face="sans-serif">Is there a product that can do all the
above in one? I am told ARC is a good product and would be able to
do the above apart from call recording which could be done by using another
product Witness. What about IPCC Enterprise? </font>
<br>
<br><font size="2" face="sans-serif">If possible we would virtulise rather
than use additional hardware.</font>
<br>
<br><font size="2" face="sans-serif">Also are there products that do not
require additional costs per queue/user etc?</font>
<br>
<br><font size="2" face="sans-serif">Thanks in advance</font>
<br><font size="2" face="sans-serif"><br>
Sam<br>
----<br>
Sam Hall<br>
Robert Wiseman & Sons<br>
Ext: 6655<br>
Tel: +44 (0)1355 270655<br>
<a href="mailto:samhall@wiseman-dairies.co.uk" target="_blank">samhall@wiseman-dairies.co.uk</a><br>
<a href="http://www.wiseman-dairies.co.uk" target="_blank">www.wiseman-dairies.co.uk</a><br>
159 Glasgow Road, East Kilbride, Glasgow, G74 4PA</font>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Sean Walberg <<a href="mailto:sean@ertw.com">sean@ertw.com</a>> <a href="http://ertw.com/">http://ertw.com/</a><br>