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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>If I remember correctly on the higher end Avaya switches the maintenance fee is also considered the right to use fee for the software. And it is not cheap, WAY more than smartnet. </FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net on behalf of Voice Noob<BR><B>Sent:</B> Wed 2/4/2009 11:54 AM<BR><B>To:</B> 'Matthew Loraditch'; 'Lelio Fulgenzi'<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Avaya IP office<BR></FONT><BR></DIV>
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<P class=MsoNormal><SPAN style="COLOR: #1f497d">I know it just amazes me they are saying this. They are saying that they will call the vendor that sold it and the vendor will do all the work, of course for a fee, then they will not need maintenance from Avaya. If they have a hardware problem they just keep a $500 system on the shelf and replace it….. Just seems odd. I don’t know why everyone doesn’t jump ship to this if it is that cheap. </SPAN></P>
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<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Matthew Loraditch [mailto:MLoraditch@heliontechnologies.com] <BR><B>Sent:</B> Wednesday, February 04, 2009 10:50 AM<BR><B>To:</B> Lelio Fulgenzi; Voice Noob<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Avaya IP office</SPAN></P></DIV></DIV>
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<P class=MsoNormal><SPAN style="COLOR: #1f497d">Unless they’ve changed totally then that’s BS, Avaya’s support was expensive, and had contracts that were a royal pain to get out of if/when you ever need to change anything, the ones I had also auto renewed and they totally did not cover upgrades. This was 2-3 years ago and for a Magix PBX so I can’t be sure but that’s the experience I had.</SPAN></P>
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<P class=MsoNormal><B><SPAN style="COLOR: black">Matthew Loraditch</SPAN></B><SPAN style="COLOR: black"><BR>10944 Beaver Dam Road, Suite A<BR>Hunt Valley, Maryland 21030 <BR><A href="mailto:support@heliontechnologies.com"><SPAN style="COLOR: black">support@heliontechnologies.com</SPAN></A><BR>(p) (410) 252-8830<BR>(F) (443) 541-1593<BR><BR>Visit us at <A href="http://www.heliontechnologies.com/"><SPAN style="COLOR: black">www.heliontechnologies.com</SPAN></A> <BR>Support Issue? Email <A href="mailto:support@heliontechnologies.com"><SPAN style="COLOR: black">support@heliontechnologies.com</SPAN></A> for fast assistance!</SPAN><SPAN style="COLOR: #1f497d"></SPAN></P></DIV>
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<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Lelio Fulgenzi<BR><B>Sent:</B> Wednesday, February 04, 2009 11:37 AM<BR><B>To:</B> Voice Noob<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Avaya IP office</SPAN></P></DIV></DIV>
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<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">Remember to compare apples to apples and oranges to oranges.<BR><BR>You don't HAVE to pay support to Cisco after you buy the system. It will run and you can get support (but not major upgrades) from other venues, this list being one.<BR><BR>I doubt highly that Avaya provides both hardware and major software maintenance at no cost.<BR><BR>---<BR>Lelio Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<BR>"Bad grammar makes me [sic]" - Tshirt<BR><BR><BR>----- Original Message -----<BR>From: "Voice Noob" <voicenoob@gmail.com><BR>To: cisco-voip@puck.nether.net<BR>Sent: Wednesday, February 4, 2009 11:22:33 AM GMT -05:00 US/Canada Eastern<BR>Subject: [cisco-voip] Avaya IP office<BR><BR></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: black">I have a customer that is looking at Avaya IP office system. One of their biggest complaints with Cisco is the Smart net for the hardware and, ESW / UCSS for the software. Avaya is telling them that there is NO maintenance with their system… ever. So once they buy it they will not have the reoccurring cost. I don’t deal with any other systems except Cisco but this just does not sound correct. Has anyone had experience with this? </SPAN></P>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"><BR>_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip </SPAN></P></DIV></DIV></DIV></BODY></HTML>