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<p class=MsoNormal><span style='color:#1F497D'>Its probably because you have
your support contract with the local vendor. Everytime something goes wrong you
have to have them come out.. so yeah you aren’t paying avaya, but you are still
writing a check.. it just doesn’t say avaya on it. ;-)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Wednesday, February 04, 2009 11:50 AM<br>
<b>To:</b> Lelio Fulgenzi; Voice Noob<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Avaya IP office<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Unless they’ve changed totally
then that’s BS, Avaya’s support was expensive, and had contracts that were a
royal pain to get out of if/when you ever need to change anything, the ones I
had also auto renewed and they totally did not cover upgrades. This was 2-3
years ago and for a Magix PBX so I can’t be sure but that’s the
experience I had.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Matthew Loraditch</span></b><span
style='color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, February 04, 2009 11:37 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Avaya IP office<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>Remember to compare apples to
apples and oranges to oranges.<br>
<br>
You don't HAVE to pay support to Cisco after you buy the system. It will run
and you can get support (but not major upgrades) from other venues, this list
being one.<br>
<br>
I doubt highly that Avaya provides both hardware and major software maintenance
at no cost.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Voice Noob" <voicenoob@gmail.com><br>
To: cisco-voip@puck.nether.net<br>
Sent: Wednesday, February 4, 2009 11:22:33 AM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] Avaya IP office<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>I have a customer that is looking
at Avaya IP office system. One of their biggest complaints with Cisco is the
Smart net for the hardware and, ESW / UCSS for the software. Avaya is telling
them that there is NO maintenance with their system… ever. So once they buy it
they will not have the reoccurring cost. I don’t deal with any other systems
except Cisco but this just does not sound correct. Has anyone had experience
with this? <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
_______________________________________________ cisco-voip mailing list
cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip <o:p></o:p></span></p>
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