<div>Sam--</div>
<div> </div>
<div>I'm also interested in what problems you are having with UCCx?</div>
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<div>UCC Enterprise is going to be WAY OVER KILL. </div>
<div> </div>
<div>we use both Arc and UCCx. Personally for me, it depends on the applicatiion you are using each software for as to what I would use each for.</div>
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<div>Both are good applicatiions for what they are designed for. Ii've never side by sided the price so I guess I don't have that. but if I remember correctly UCCx is just the server license then agents. and you get two ports for each agent you license. Thus, for a call center it works pretty well. I have 4 call centers running off my UCCx. and three receptionist queues on ARC.</div>
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<div>Scott<br><br></div>
<div class="gmail_quote">On Wed, Feb 4, 2009 at 6:49 AM, Ed Leatherman <span dir="ltr"><<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hi Sam,<br><br>Depending on the particulars, UCCX can do all those. What limitations are you running into with it (just curious)?<br>
<br>I've got a regional campus using ARC and they are pretty happy with it so far. They aren't doing wallboards or recording though.
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<div class="Wj3C7c"><br><br>
<div class="gmail_quote">On Wed, Feb 4, 2009 at 5:42 AM, Sam Hall <span dir="ltr"><<a href="mailto:SamHall@wiseman-dairies.co.uk" target="_blank">SamHall@wiseman-dairies.co.uk</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid"><br><font face="sans-serif" size="2">Hi </font><br><br><font face="sans-serif" size="2">We are currently migrating from CMv4.1.2 to CMv6.1.3 and run IPCC Express v4.05. There are obvious limitations to IPCC Express i.e flexibility/usability/functionality, therefore can anyone recommend a good alternative to IPCC Express - not freeware/Linux? </font> <br>
<br><font face="sans-serif" size="2">We run two small queues and are looking to expand to include more queues.</font> <br><br><font face="sans-serif" size="2">The current requirements must be considered which I am sure most products will be able to do:</font> <br>
<br><font face="sans-serif" size="2">- Queuing</font> <br><font face="sans-serif" size="2">- Wallboard and stats</font> <br><font face="sans-serif" size="2">- Ability to set temporary recordings i.e major outages</font> <br>
<font face="sans-serif" size="2">- Backup to work via CMv6 huntgroup</font> <br><font face="sans-serif" size="2">- Call recording</font> <br><br><font face="sans-serif" size="2">Is there a product that can do all the above in one? I am told ARC is a good product and would be able to do the above apart from call recording which could be done by using another product Witness. What about IPCC Enterprise? </font> <br>
<br><font face="sans-serif" size="2">If possible we would virtulise rather than use additional hardware.</font> <br><br><font face="sans-serif" size="2">Also are there products that do not require additional costs per queue/user etc?</font> <br>
<br><font face="sans-serif" size="2">Thanks in advance</font> <br><font face="sans-serif" size="2"><br>Sam<br>----<br>Sam Hall<br>Robert Wiseman & Sons<br>Ext: 6655<br>Tel: +44 (0)1355 270655<br><a href="mailto:samhall@wiseman-dairies.co.uk" target="_blank">samhall@wiseman-dairies.co.uk</a><br>
<a href="http://www.wiseman-dairies.co.uk/" target="_blank">www.wiseman-dairies.co.uk</a><br>159 Glasgow Road, East Kilbride, Glasgow, G74 4PA</font></blockquote></div><br clear="all"><br></div></div><font color="#888888">-- <br>
Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br></font><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
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