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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Did they ever add DNS SRV
records for SIP Trunking with IP Office? When I tested 4.10 it only supported
a single IP entry instead of either multiple IP's or DNS with SRV record
support. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Hodgeman, Samuel<br>
<b>Sent:</b> Wednesday, February 04, 2009 10:18 AM<br>
<b>To:</b> JASON BURWELL; Voice Noob; Matthew Loraditch; Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Avaya IP office<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>That is on the Avaya
Communication Manager, which is the Enterprise platform. The IP Office is a
small business platform, and has a completely different support model. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Absolutely EVERYTHING for the IP
Office is right here, available to everybody with no prerequisites:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a
href="http://support.avaya.com/japple/css/japple?PAGE=Product&temp.productID=129487">http://support.avaya.com/japple/css/japple?PAGE=Product&temp.productID=129487</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='margin-left:20.25pt;text-indent:-.25in;
mso-list:l0 level1 lfo2'><![if !supportLists]><span style='color:#1F497D'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>Sam H<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>JASON BURWELL<br>
<b>Sent:</b> Wednesday, February 04, 2009 11:04 AM<br>
<b>To:</b> Voice Noob; Matthew Loraditch; Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Avaya IP office<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div id=idOWAReplyText55702>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>If I remember correctly on the higher end Avaya switches the
maintenance fee is also considered the right to use fee for the software. And
it is not cheap, WAY more than smartnet. </span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net on
behalf of Voice Noob<br>
<b>Sent:</b> Wed 2/4/2009 11:54 AM<br>
<b>To:</b> 'Matthew Loraditch'; 'Lelio Fulgenzi'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Avaya IP office</span><span style='font-size:
12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:#1F497D'>I know it just amazes me they
are saying this. They are saying that they will call the vendor that sold
it and the vendor will do all the work, of course for a fee, then they will not
need maintenance from Avaya. If they have a hardware problem they just keep a
$500 system on the shelf and replace it….. Just seems odd. I don’t know why
everyone doesn’t jump ship to this if it is that cheap. </span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Matthew Loraditch
[mailto:MLoraditch@heliontechnologies.com] <br>
<b>Sent:</b> Wednesday, February 04, 2009 10:50 AM<br>
<b>To:</b> Lelio Fulgenzi; Voice Noob<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Avaya IP office</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Unless they’ve changed totally
then that’s BS, Avaya’s support was expensive, and had contracts that were a
royal pain to get out of if/when you ever need to change anything, the ones I
had also auto renewed and they totally did not cover upgrades. This was 2-3
years ago and for a Magix PBX so I can’t be sure but that’s the
experience I had.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><b><span style='color:black'>Matthew Loraditch</span></b><span
style='color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/"><span
style='color:black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><o:p></o:p></p>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, February 04, 2009 11:37 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Avaya IP office</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>Remember to compare apples to
apples and oranges to oranges.<br>
<br>
You don't HAVE to pay support to Cisco after you buy the system. It will run
and you can get support (but not major upgrades) from other venues, this list
being one.<br>
<br>
I doubt highly that Avaya provides both hardware and major software maintenance
at no cost.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Voice Noob" <voicenoob@gmail.com><br>
To: cisco-voip@puck.nether.net<br>
Sent: Wednesday, February 4, 2009 11:22:33 AM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] Avaya IP office</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:black'>I have a customer that is looking
at Avaya IP office system. One of their biggest complaints with Cisco is the
Smart net for the hardware and, ESW / UCSS for the software. Avaya is telling
them that there is NO maintenance with their system… ever. So once they buy it
they will not have the reoccurring cost. I don’t deal with any other systems
except Cisco but this just does not sound correct. Has anyone had experience
with this? </span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip </span><o:p></o:p></p>
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