Hi Sam,<br><br>Depending on the particulars, UCCX can do all those. What limitations are you running into with it (just curious)?<br><br>I've got a regional campus using ARC and they are pretty happy with it so far. They aren't doing wallboards or recording though.<br>
<br><div class="gmail_quote">On Wed, Feb 4, 2009 at 5:42 AM, Sam Hall <span dir="ltr"><<a href="mailto:SamHall@wiseman-dairies.co.uk">SamHall@wiseman-dairies.co.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br><font size="2" face="sans-serif">Hi </font>
<br>
<br><font size="2" face="sans-serif">We are currently migrating from CMv4.1.2
to CMv6.1.3 and run IPCC Express v4.05. There are obvious limitations
to IPCC Express i.e flexibility/usability/functionality, therefore can
anyone recommend a good alternative to IPCC Express - not freeware/Linux?
</font>
<br>
<br><font size="2" face="sans-serif">We run two small queues and are looking
to expand to include more queues.</font>
<br>
<br><font size="2" face="sans-serif">The current requirements must be considered
which I am sure most products will be able to do:</font>
<br>
<br><font size="2" face="sans-serif">- Queuing</font>
<br><font size="2" face="sans-serif">- Wallboard and stats</font>
<br><font size="2" face="sans-serif">- Ability to set temporary recordings
i.e major outages</font>
<br><font size="2" face="sans-serif">- Backup to work via CMv6 huntgroup</font>
<br><font size="2" face="sans-serif">- Call recording</font>
<br>
<br><font size="2" face="sans-serif">Is there a product that can do all the
above in one? I am told ARC is a good product and would be able to
do the above apart from call recording which could be done by using another
product Witness. What about IPCC Enterprise? </font>
<br>
<br><font size="2" face="sans-serif">If possible we would virtulise rather
than use additional hardware.</font>
<br>
<br><font size="2" face="sans-serif">Also are there products that do not
require additional costs per queue/user etc?</font>
<br>
<br><font size="2" face="sans-serif">Thanks in advance</font>
<br><font size="2" face="sans-serif"><br>
Sam<br>
----<br>
Sam Hall<br>
Robert Wiseman & Sons<br>
Ext: 6655<br>
Tel: +44 (0)1355 270655<br>
<a href="mailto:samhall@wiseman-dairies.co.uk" target="_blank">samhall@wiseman-dairies.co.uk</a><br>
<a href="http://www.wiseman-dairies.co.uk" target="_blank">www.wiseman-dairies.co.uk</a><br>
159 Glasgow Road, East Kilbride, Glasgow, G74 4PA</font></blockquote></div><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>