I've seen problems with viewing agents from CSD when there is a communications problem between the supervisor's PC and/or the host running CAD, and/or the UCX server. I would suggest as part of your troubleshooting make sure there is no firewall or ACL blocking traffic between CSD and CAD.<br>
<br><div class="gmail_quote">On Wed, Feb 4, 2009 at 8:55 PM, Sovannary Huy <span dir="ltr"><<a href="mailto:hamsovannary@gmail.com">hamsovannary@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Dear all,<br> <br>Does anyone here ever experience with Cisco Agent Desktop install on Terminal Server 2003?<br> <br>The problem is, when we view team from Cisco Supervisor Desktop some agent that login from terminal server is missing.<br>
<br>We already configure the option to use with terminal service (attached) that cisco recommend already but some agents still missing.<br> <br>Any help would be much appreciate.<br> <br>Thanks
<br></blockquote></div><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>