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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is it possible that you do not have those
agents (using TS) properly associated to their supervisor in the IPCC section
under teams? We don’t use TS, but we did have issues once where
agents did not show up and it was because we forgot to associate them properly
to the right supv.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hope this helps.<o:p></o:p></span></font></p>
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<p><b><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Telecommunications Admin</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><b><font size=2 color=maroon face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:maroon;font-weight:bold'>Active Outdoors</span></font></b><font
color=navy><span style='color:navy'> <br>
<br>
</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Sovannary Huy<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, February 04, 2009
7:55 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Cisco
Supervisor/Agent Desktop</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Dear all,<br>
<br>
Does anyone here ever experience with Cisco Agent Desktop install on Terminal
Server 2003?<br>
<br>
The problem is, when we view team from Cisco Supervisor Desktop some agent that
login from terminal server is missing.<br>
<br>
We already configure the option to use with terminal service (attached) that
cisco recommend already but some agents still missing.<br>
<br>
Any help would be much appreciate.<br>
<br>
Thanks <o:p></o:p></span></font></p>
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