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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is it possible that you do not have those
agents (using TS) properly associated to their supervisor in the IPCC section
under teams?&nbsp; We don&#8217;t use TS, but we did have issues once where
agents did not show up and it was because we forgot to associate them properly
to the right supv.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hope this helps.<o:p></o:p></span></font></p>

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<p><b><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Telecommunications Admin</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><b><font size=2 color=maroon face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:maroon;font-weight:bold'>Active Outdoors</span></font></b><font
color=navy><span style='color:navy'> <br>
<br>
</span></font><o:p></o:p></p>

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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Sovannary Huy<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, February 04, 2009
7:55 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Cisco
Supervisor/Agent Desktop</span></font><o:p></o:p></p>

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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Dear all,<br>
&nbsp;<br>
Does anyone here ever experience with Cisco Agent Desktop install on Terminal
Server 2003?<br>
&nbsp;<br>
The problem is, when we view team from Cisco Supervisor Desktop some agent that
login from terminal server is missing.<br>
&nbsp;<br>
We already configure the option to use with terminal service (attached) that
cisco recommend already but some agents still missing.<br>
&nbsp;<br>
Any help would be much appreciate.<br>
&nbsp;<br>
Thanks <o:p></o:p></span></font></p>

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