<div>Thanks for your help. I will verify the team agents and supervisor again. I do believe that there is no firewall between CSD and CAD but i will confirm with my network team.</div>
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<div>I will post the update later.</div>
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<div>Many thanks.<br><br></div>
<div class="gmail_quote">On Thu, Feb 5, 2009 at 10:47 PM, Ed Leatherman <span dir="ltr"><<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I've seen problems with viewing agents from CSD when there is a communications problem between the supervisor's PC and/or the host running CAD, and/or the UCX server. I would suggest as part of your troubleshooting make sure there is no firewall or ACL blocking traffic between CSD and CAD.
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<div class="gmail_quote">On Wed, Feb 4, 2009 at 8:55 PM, Sovannary Huy <span dir="ltr"><<a href="mailto:hamsovannary@gmail.com" target="_blank">hamsovannary@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Dear all,<br> <br>Does anyone here ever experience with Cisco Agent Desktop install on Terminal Server 2003?<br>
<br>The problem is, when we view team from Cisco Supervisor Desktop some agent that login from terminal server is missing.<br> <br>We already configure the option to use with terminal service (attached) that cisco recommend already but some agents still missing.<br>
<br>Any help would be much appreciate.<br> <br>Thanks <br></blockquote></div><br></div></div><font color="#888888">-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
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