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Get a packet capture. Either they are subscribed to some web service or something is telling the phone to retrieve a web page that is causing the 404.<div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Feb 11, 2009, at 11:34 AM, Jason Aarons (US) wrote:</div><br class="Apple-interchange-newline"> <div class="Section1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D">More details from end user on 7942 issue;<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"; color:navy">“404 message just pop’s up on the phone without user selecting anything.”<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p> </o:p></span></p> <div> <div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Jason Aarons (US)<br> <b>Sent:</b> Wednesday, February 11, 2009 11:22 AM<br> <b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br> <b>Subject:</b> [cisco-voip] 7942 Phone reporting 404 errors<o:p></o:p></span></p> </div> </div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I h<span style="color:#1F497D">ave a customer with a new site across WAN using </span>7942<span style="color:#1F497D">/SCCP</span> series phones.<span style="color:#1F497D"> This new site the users are reporting seeing 404 errors (he didn’t tell me what the users are doing when they see this).</span> <span style="color:#1F497D">Majority of phones in cluster are older 7940/7960/7912/SCCP with no problems reported by users. They are using CallManager 6.1.2</span><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D">I assume the p7942 hones are registered and can call in/out, but are getting the 404 when using the Directories or other keys. The System > CallManager is configured for IP addresses and not hostnames/dns, as well as all Enterprise Parameters set to ip addresses. I’ll ask him for a sniffer capture off back of phone but doubt he can get it -jason<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p> <div class="MsoNormal" align="center" style="text-align:center"> <hr size="1" width="100%" align="center"> </div><p><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. 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