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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>They never setup a idle url, everything was setup for IP
addresses in Enterprise Parameters.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We are shipping a 7942G to our site to run WireShark off back of
the phone.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jason Burns<br>
<b>Sent:</b> Thursday, February 12, 2009 10:05 AM<br>
<b>To:</b> Ryan Ratliff<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 7942 Phone reporting 404 errors<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>How about the idle url?<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Feb 11, 2009 at 3:08 PM, Ryan Ratliff <<a
href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal>It's related in the fact that the phone is trying to access
some webpage that isn't available.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>The trick in his case is to find out why and what web page
the phone is trying to hit.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:#888888'><o:p> </o:p></span></p>
<div>
<p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt;
font-family:"Helvetica","sans-serif";color:#888888'>-Ryan</span><span
style='color:#888888'><o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>On Feb 11, 2009, at 3:00 PM, Samuel Womack wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>Probably not Related to your Issue...but earlier today I saw
an Issue with a 7940 getting a 404 when trying to Access Directories
Button...etc etc.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Previously phone was registered on 4.1.3 system...System
Upgraded to 6.1.2....His TFTP Server Was Hard Coded to a Server that had
previously (pub) DeActivated that Service...URL Strings are Different between
4.1.3 and the Newer Version...Factory Reset Phone (restricted settings on
phone) and Now Directory Works fine....<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>Again this doesn't even Remotely sound related to ur
Scenario other that the 404 Error...<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>On Feb 11, 2009, at 1:38 PM, Jason Aarons (US) wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Working on the sniffer trace off back of phone.</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The 7942s don't have any services subscribed -jason</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> Ryan Ratliff [<a href="mailto:rratliff@cisco.com"
target="_blank">mailto:rratliff@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, February 11, 2009 12:18 PM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 7942 Phone reporting 404 errors</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>Get a packet capture. Either
they are subscribed to some web service or something is telling the phone to
retrieve a web page that is causing the 404.<o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan</span><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:black'>On Feb 11, 2009, at 11:34 AM,
Jason Aarons (US) wrote:<o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>More details from end user on 7942 issue;</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>"404 message just pop's up on the phone without user selecting
anything."</span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Jason Aarons (US)<br>
<b>Sent:</b> Wednesday, February 11, 2009 11:22 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 7942 Phone reporting 404 errors</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>I h</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>ave a customer with a new site across WAN using </span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>7942</span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>/SCCP</span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> series
phones.</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'> This new site the users are reporting seeing 404 errors
(he didn't tell me what the users are doing when they see this).</span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> </span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Majority
of phones in cluster are older 7940/7960/7912/SCCP with no problems reported by
users. They are using CallManager 6.1.2</span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I assume the p7942 hones are registered and can call in/out, but
are getting the 404 when using the Directories or other keys. The System
> CallManager is configured for IP addresses and not hostnames/dns, as well
as all Enterprise Parameters set to ip addresses. I'll ask him for a
sniffer capture off back of phone but doubt he can get it -jason</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
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style='color:black'>
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