How about the idle url?<br><br><div class="gmail_quote">On Wed, Feb 11, 2009 at 3:08 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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It's related in the fact that the phone is trying to access some webpage that isn't available.<div><br></div><div>The trick in his case is to find out why and what web page the phone is trying to hit.</div><div><br>
<font color="#888888"><div> <p style="margin: 0px;"><font style="font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-stretch: normal;" size="3" face="Helvetica">-Ryan</font></p>
</div></font><div><div></div><div class="Wj3C7c"><br><div><div>On Feb 11, 2009, at 3:00 PM, Samuel Womack wrote:</div><br><div>Probably not Related to your Issue...but earlier today I saw an Issue with a 7940 getting a 404 when trying to Access Directories Button...etc etc.</div>
<div><br></div><div>Previously phone was registered on 4.1.3 system...System Upgraded to 6.1.2....His TFTP Server Was Hard Coded to a Server that had previously (pub) DeActivated that Service...URL Strings are Different between 4.1.3 and the Newer Version...Factory Reset Phone (restricted settings on phone) and Now Directory Works fine....</div>
<div><br></div><div>Again this doesn't even Remotely sound related to ur Scenario other that the 404 Error...</div><div><br></div><br><div><div>On Feb 11, 2009, at 1:38 PM, Jason Aarons (US) wrote:</div><br><blockquote type="cite">
<span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div link="blue" vlink="purple" style="" lang="EN-US">
<div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Working on the sniffer trace off back of phone.</span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
<span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">The 7942s don't have any services subscribed -jason</span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
<span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div><div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0in 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
<b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;"><span> </span>Ryan Ratliff [<a href="mailto:rratliff@cisco.com" style="color: blue; text-decoration: underline;" target="_blank">mailto:rratliff@cisco.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>Wednesday, February 11, 2009 12:18 PM<br><b>To:</b><span> </span>Jason Aarons (US)<br><b>Cc:</b><span> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip] 7942 Phone reporting 404 errors</span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
Get a packet capture. Either they are subscribed to some web service or something is telling the phone to retrieve a web page that is causing the 404.</div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
</div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 9pt; font-family: Helvetica,sans-serif;">-Ryan</span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
</div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">On Feb 11, 2009, at 11:34 AM, Jason Aarons (US) wrote:</div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
</div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">More details from end user on 7942 issue;</span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
<span style="font-size: 10pt; font-family: Arial,sans-serif; color: navy;">"404 message just pop's up on the phone without user selecting anything."</span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
<span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div>
<div><div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0in 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;"><span> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip-bounces@puck.nether.net</a><span> </span>[<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]<span> </span><b>On Behalf Of<span> </span></b>Jason Aarons (US)<br>
<b>Sent:</b><span> </span>Wednesday, February 11, 2009 11:22 AM<br><b>To:</b><span> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>[cisco-voip] 7942 Phone reporting 404 errors</span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
</div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif;">I h<span style="color: rgb(31, 73, 125);">ave a customer with a new site across WAN using<span> </span></span>7942<span style="color: rgb(31, 73, 125);">/SCCP</span><span> </span>series phones.<span style="color: rgb(31, 73, 125);"><span> </span>This new site the users are reporting seeing 404 errors (he didn't tell me what the users are doing when they see this).</span><span> </span> <span style="color: rgb(31, 73, 125);">Majority of phones in cluster are older 7940/7960/7912/SCCP with no problems reported by users. They are using CallManager 6.1.2</span></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
<span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">I assume the p7942 hones are registered and can call in/out, but are getting the 404 when using the Directories or other keys. The System > CallManager is configured for IP addresses and not hostnames/dns, as well as all Enterprise Parameters set to ip addresses. I'll ask him for a sniffer capture off back of phone but doubt he can get it -jason</span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif;"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">
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