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Highly doubtful. For the phone to event accept an incoming xml request it has to authenticate the incoming request via the Authentication URL. This authentication is device-association based so the app sending the xml request has to know the userid and password of a user that has the phone associated to it. Informacast likes to use its own auth URL so that you don't have to actually associate devices to the informacast user.<div><br></div><div>Absent of device association the only time a phone will randomly hit a web page is an idle URL as Jason pointed out. </div><div><br></div><div>If some of the phones are 3rd gens then you may have luck with getting console logs from the phone after a 404. Browse to the IP address of the phone and you'll see a link for console logs. Get them all and look for anything web related. You'll want to get them relatively close to the time of the error as there are only a few files kept in the phone's flash and they aren't very big.</div><div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Feb 12, 2009, at 10:59 AM, Jason Aarons (US) wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Lucida Sans'; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">That is an interesting note. I guess some hacker already knows this and I’m late to the party. They don’t have any 3<sup>rd</sup><span class="Apple-converted-space"> </span>party voip applications like Berbee, etc<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I wonder if any type of security scanner like Nmap or GFI could cause this? <o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">This could be in an episode of “24” where the firewall is hacked and Cisco phones start pop-ing up 404 messages and CTU tracks the culprit to a chemical storage facility in Ohio…<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><a href="http://en.wikipedia.org/wiki/24_(TV_series)" style="color: blue; text-decoration: underline; ">http://en.wikipedia.org/wiki/24_(TV_series)</a><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Ryan Ratliff [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, February 12, 2009 10:38 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Jason Aarons (US)<br><b>Cc:</b><span class="Apple-converted-space"> </span>Jason Burns; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] 7942 Phone reporting 404 errors<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">If it's some server in their network hitting the phones with an xml request shipping it to your site won't do any good.<o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div style="margin-top: 0in; margin-bottom: 0.0001pt; margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 9pt; font-family: Helvetica, sans-serif; ">-Ryan</span><o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Feb 12, 2009, at 10:27 AM, Jason Aarons (US) wrote:<o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br><br><span class="apple-style-span"><span style="font-size: 9pt; font-family: 'Lucida Sans', sans-serif; color: black; "><o:p></o:p></span></span></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">They never setup a idle url, everything was setup for IP addresses in Enterprise Parameters.</span><o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><span style="color: black; "><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">We are shipping a 7942G to our site to run WireShark off back of the phone.</span><span style="color: black; "><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><span style="color: black; "><o:p></o:p></span></div></div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; border-width: initial; border-color: initial; "><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">From:</span></b><span class="apple-converted-space"><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> </span></span><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="apple-converted-space"> </span><b>On Behalf Of<span class="apple-converted-space"> </span></b>Jason Burns<br><b>Sent:</b><span class="apple-converted-space"> </span>Thursday, February 12, 2009 10:05 AM<br><b>To:</b><span class="apple-converted-space"> </span>Ryan Ratliff<br><b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] 7942 Phone reporting 404 errors</span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">How about the idle url?<o:p></o:p></span></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">On Wed, Feb 11, 2009 at 3:08 PM, Ryan Ratliff <<a href="mailto:rratliff@cisco.com" style="color: blue; text-decoration: underline; ">rratliff@cisco.com</a>> wrote:<o:p></o:p></span></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">It's related in the fact that the phone is trying to access some webpage that isn't available.<o:p></o:p></span></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">The trick in his case is to find out why and what web page the phone is trying to hit.<o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: rgb(136, 136, 136); "> </span><span style="color: black; "><o:p></o:p></span></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 9pt; font-family: Helvetica, sans-serif; color: rgb(136, 136, 136); ">-Ryan</span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">On Feb 11, 2009, at 3:00 PM, Samuel Womack wrote:<o:p></o:p></span></div></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">Probably not Related to your Issue...but earlier today I saw an Issue with a 7940 getting a 404 when trying to Access Directories Button...etc etc.<o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">Previously phone was registered on 4.1.3 system...System Upgraded to 6.1.2....His TFTP Server Was Hard Coded to a Server that had previously (pub) DeActivated that Service...URL Strings are Different between 4.1.3 and the Newer Version...Factory Reset Phone (restricted settings on phone) and Now Directory Works fine....<o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">Again this doesn't even Remotely sound related to ur Scenario other that the 404 Error...<o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">On Feb 11, 2009, at 1:38 PM, Jason Aarons (US) wrote:<o:p></o:p></span></div></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "><br><br><br><o:p></o:p></span></div></div><div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Working on the sniffer trace off back of phone.</span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">The 7942s don't have any services subscribed -jason</span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; border-width: initial; border-color: initial; "><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> Ryan Ratliff [<a href="mailto:rratliff@cisco.com" target="_blank" style="color: blue; text-decoration: underline; ">mailto:rratliff@cisco.com</a>] <br><b>Sent:</b> Wednesday, February 11, 2009 12:18 PM<br><b>To:</b> Jason Aarons (US)<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] 7942 Phone reporting 404 errors</span><span style="color: black; "><o:p></o:p></span></div></div></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">Get a packet capture. Either they are subscribed to some web service or something is telling the phone to retrieve a web page that is causing the 404.<o:p></o:p></span></div></div></div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 9pt; font-family: Helvetica, sans-serif; color: black; ">-Ryan</span><span style="color: black; "><o:p></o:p></span></div></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">On Feb 11, 2009, at 11:34 AM, Jason Aarons (US) wrote:<o:p></o:p></span></div></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">More details from end user on 7942 issue;</span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: navy; ">"404 message just pop's up on the phone without user selecting anything."</span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; border-width: initial; border-color: initial; "><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline; ">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Jason Aarons (US)<br><b>Sent:</b> Wednesday, February 11, 2009 11:22 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] 7942 Phone reporting 404 errors</span><span style="color: black; "><o:p></o:p></span></div></div></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> <o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">I h</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">ave a customer with a new site across WAN using </span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">7942</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">/SCCP</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "> series phones.</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "> This new site the users are reporting seeing 404 errors (he didn't tell me what the users are doing when they see this).</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "> </span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Majority of phones in cluster are older 7940/7960/7912/SCCP with no problems reported by users. They are using CallManager 6.1.2</span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I assume the p7942 hones are registered and can call in/out, but are getting the 404 when using the Directories or other keys. The System > CallManager is configured for IP addresses and not hostnames/dns, as well as all Enterprise Parameters set to ip addresses. I'll ask him for a sniffer capture off back of phone but doubt he can get it -jason</span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "> </span><span style="color: black; "><o:p></o:p></span></div></div></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "> </span><span style="color: black; "><o:p></o:p></span></div></div></div><div class="MsoNormal" align="center" style="text-align: center; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "><hr size="1" width="100%" align="center"></span></div><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="color: black; ">Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. 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