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<TITLE>Re: [cisco-voip] Cisco Unity Express: Voicemail Question</TITLE>
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<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>I suspect you are using dialplan-pattern as part of your CME config. If this is the case, when a call is sent to CUE, it will send the expanded number (done via dialplan-pattern). Since you mostly likely configured the CUE mailboxes with shorter extensions, the numbers will not match. In the mailbox config, there is a field for the e.164 field where you should be able to fill in the fully expanded number of the mailbox. Then it should match in CUE and the VM button should result in the call being sent to the proper VM box.<BR>
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Chris Ward <BR>
<HR ALIGN=CENTER SIZE="3" WIDTH="95%"><B>From: </B>Jeff Cartier <<a href="jcartier@acs.on.ca">jcartier@acs.on.ca</a>><BR>
<B>Date: </B>Thu, 12 Feb 2009 08:06:11 -0500<BR>
<B>To: </B><<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><BR>
<B>Subject: </B>[cisco-voip] Cisco Unity Express: Voicemail Question<BR>
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</SPAN></FONT><FONT SIZE="2"><FONT FACE="Arial"><SPAN STYLE='font-size:10pt'>I’m currently in the learning process of configuring Cisco Unity Express…When I press the voicemail button on a phone it successfully brings me to the voicemail menu, but prompts me for a user ID (extension) and PIN.<BR>
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Is it possible to…press the voicemail button from the phone, and have the CUE get sent the user ID/extension, without you having to type it in; and then just type in the PIN…or is it always user ID & PIN?<BR>
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