You really need to provide us more information on whats going on, but in general:<br>
Check the script**, check the CSQ&#39;s, check the Resource Group, check the Resources, etc<br><br><div class="gmail_quote">On Tue, Feb 17, 2009 at 10:16 AM, John Botha - I.T <span dir="ltr">&lt;<a href="mailto:JohnB@jhb.mustek.co.za">JohnB@jhb.mustek.co.za</a>&gt;</span> wrote:<br>
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<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Hi All </span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I have an ipcc call center the call does not get presented
to the agent but it does get answer from the script the music starts to play
but the agent does receive the call he is ready </span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Regards,</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">John </span></font></p>

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