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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If the agent isn’t receiving the call its not being sent to the
CSQ, that is assuming that the CSQ has been setup correctly.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The agent needs to be assigned to the CSQ and the “select
resource” step needs to point to the CSQ also. If you are using the default ICD.aef
script you need to go to the applications screen and change the CSQ parameter
to the CSQ that you created.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hope this helps, I’m only assuming what could be wrong. Need more
information about the setup if possible.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kind Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Johnny<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Tanner Ezell<br>
<b>Sent:</b> 17 February 2009 11:18<br>
<b>To:</b> John Botha - I.T<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCC 4 agent<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>You really need to provide us
more information on whats going on, but in general:<br>
Check the script**, check the CSQ's, check the Resource Group, check the
Resources, etc<o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Feb 17, 2009 at 10:16 AM, John Botha - I.T <<a
href="mailto:JohnB@jhb.mustek.co.za">JohnB@jhb.mustek.co.za</a>> wrote:<o:p></o:p></p>
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<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi
All </span><span lang=EN-US><o:p></o:p></span></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
have an ipcc call center the call does not get presented to the agent but it
does get answer from the script the music starts to play but the agent does
receive the call he is ready </span><span lang=EN-US><o:p></o:p></span></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Regards,</span><span
lang=EN-US><o:p></o:p></span></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>John
</span><span lang=EN-US><o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><o:p> </o:p></p>
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