That depends on how the the application is working through Citrix
(which I am unsure of). If the application is able to capture packets
from the phone, then the software should allow for remote monitoring.
Make sure to take into consideration the requirements for remote
monitoring such as NIC card support (Intel's are well supported,
<a href="http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_tech_note09186a00801f42f9.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_tech_note09186a00801f42f9.shtml</a>)
as well as the phone configuration(<a href="http://tannerezell.com/cisco/?p=27">http://tannerezell.com/cisco/?p=27</a>,
<a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml</a>).<br><br><div class="gmail_quote">
On Thu, Feb 19, 2009 at 6:53 AM, Jeff Ruttman <span dir="ltr"><<a href="mailto:ruttmanj@carewisc.org">ruttmanj@carewisc.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Greetings,</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">While we have some agents already using Agent Desktop on
Citrix, we now have a request for an Agent Supervisor to be able to monitor and
record calls. While I begin getting this all to work, does anyone know if
a supervisor agent with a pc will be able to monitor or record calls from
agents that run agent desktop on citrix with a thin client?</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Thanks</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Jeff</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
</div>
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