You can select the maximum number of sessions an Application may use, however if you run out of route points they'll have no way to get to the application anyway. However I don't see you running out of CTI Route points as they are without license cost. Also, should you run out, I believe CUCM will return a Busy signal (as no available ports are open).<br>
<br>Also, you can setup the trigger number to forward on busy (never tested this, just theory) should something like that happen.<br><br><div class="gmail_quote">On Thu, Feb 19, 2009 at 12:48 PM, Jeff Ruttman <span dir="ltr"><<a href="mailto:ruttmanj@carewisc.org">ruttmanj@carewisc.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
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<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Greetings,</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">My questions are, how many people can be in queue in a call
center application?</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Say I have 20 CTI ports available for a call center
application. I assume that means 20 people can be in queue at once? What
happens if a 21<sup>st</sup> person calls? Busy? VM? Can I configure that?</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Or am I not even on the right track?</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Thanks</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">jeff</span></font></p>
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