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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The problem, only 7942G/SCCP shows these Service 404 http error once
every hour. No issues with 7912/7940/7960;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width=308 height=175 id="Picture_x0020_3"
src="cid:image007.jpg@01C99350.E3F79490"></span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I ran the sniffer trace and found phone was making request for
/CCMCIP/idlelogo.xml. But wait, we aren’t using IDLE URL!!!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width=624 height=83 id="Picture_x0020_2"
src="cid:image008.jpg@01C99350.E3F79490"></span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I then verified the 404 error in Internet Explorer;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width=263 height=204 id="Picture_x0020_36"
src="cid:image010.jpg@01C99350.E3F79490"></span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Then I checked Enterprise Parameters and did find URL IDEL set! Ooops
where did this come from?!? They never had a idle URL, so I’m
wondering if this is default in 6.1.2-1000-2 or if customer somehow added it by
accident. They did recently change ip addresses for CallManager, subscribers,
etc. Perhaps when changing ip they deleted the 8080 or added it?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width=624 height=402 id="Picture_x0020_1"
src="cid:image011.jpg@01C99350.E3F79490"></span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I think the case is closed as I deleted the URL Idle and URL
Idle Time and Saved. I’ll know in 1 hour if the 7942 pops up a 404
message.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>My question are why didn’t 7940/7960 running SCCP 8.0(8.0)
pop up these 404 errors? Why only 7942?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Also should the URL shown below have 8080 in it if they did want
a idle logo? Is there a factory default idle logo in 6.1(2) or like in
4.1(3) I have to make a idle logo or use Phone Designer.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>System version: 6.1.2.1002-1<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Device MAC0021A02D0012<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>IP Address: 10.2<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Load File SCCP42.8.3-4SR1S<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>App Load ID jar42sccp.8-3-3-17.sbn<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>JVM Load cvm42sccp.8-3-3-17.sbn<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>OS Load onu42.8-3-3-17.sbn<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Boot Load tnp42.8-3-1-21a.bin<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>DSP Load dsp42.8-3-3-17.sbn<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff
[mailto:rratliff@cisco.com] <br>
<b>Sent:</b> Thursday, February 12, 2009 11:06 AM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> Jason Burns; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 7942 Phone reporting 404 errors<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Highly doubtful. For the phone to event accept an
incoming xml request it has to authenticate the incoming request via the
Authentication URL. This authentication is device-association based so
the app sending the xml request has to know the userid and password of a user
that has the phone associated to it. Informacast likes to use its own
auth URL so that you don't have to actually associate devices to the
informacast user.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Absent of device association the only time a phone will
randomly hit a web page is an idle URL as Jason pointed out. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>If some of the phones are 3rd gens then you may have luck
with getting console logs from the phone after a 404. Browse to the IP
address of the phone and you'll see a link for console logs. Get them all
and look for anything web related. You'll want to get them relatively
close to the time of the error as there are only a few files kept in the
phone's flash and they aren't very big.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt;
font-family:"Helvetica","sans-serif"'>-Ryan</span><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Feb 12, 2009, at 10:59 AM, Jason Aarons (US) wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<span class=apple-style-span><span style='font-size:9.0pt;font-family:"Lucida Sans","sans-serif";
color:black'><o:p></o:p></span></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That is an interesting note. I guess some hacker already
knows this and I’m late to the party. They don’t have any 3<sup>rd</sup><span
class=apple-converted-space> </span>party voip applications like Berbee,
etc</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I wonder if any type of security scanner like Nmap or GFI could
cause this? </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This could be in an episode of “24” where the
firewall is hacked and Cisco phones start pop-ing up 404 messages and CTU
tracks the culprit to a chemical storage facility in Ohio…</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="http://en.wikipedia.org/wiki/24_(TV_series)">http://en.wikipedia.org/wiki/24_(TV_series)</a></span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span class=apple-converted-space><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Ryan
Ratliff [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>]<span
class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Thursday, February
12, 2009 10:38 AM<br>
<b>To:</b><span class=apple-converted-space> </span>Jason Aarons (US)<br>
<b>Cc:</b><span class=apple-converted-space> </span>Jason Burns; <a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
7942 Phone reporting 404 errors</span><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>If it's some server in their
network hitting the phones with an xml request shipping it to your site won't
do any good.<o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan</span><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:black'>On Feb 12, 2009, at 10:27 AM,
Jason Aarons (US) wrote:<o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='color:black'><br>
<br>
<br>
<o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>They never setup a idle url, everything was setup for IP
addresses in Enterprise Parameters.</span><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We are shipping a 7942G to our site to run WireShark off back of
the phone.</span><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
<div style='border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial;border-width:initial;border-color:
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span class=apple-converted-space><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Jason Burns<br>
<b>Sent:</b><span class=apple-converted-space> </span>Thursday, February
12, 2009 10:05 AM<br>
<b>To:</b><span class=apple-converted-space> </span>Ryan Ratliff<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
7942 Phone reporting 404 errors</span><span style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'>How about the idle url?<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'>On Wed, Feb 11, 2009 at 3:08 PM,
Ryan Ratliff <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>>
wrote:<o:p></o:p></span></p>
</div>
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<div>
<p class=MsoNormal><span style='color:black'>It's related in the fact that the
phone is trying to access some webpage that isn't available.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'>The trick in his case is to find
out why and what web page the phone is trying to hit.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:#888888'> </span><span
style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:#888888'>-Ryan</span><span style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'>On Feb 11, 2009, at 3:00 PM,
Samuel Womack wrote:<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='color:black'>Probably not Related to your
Issue...but earlier today I saw an Issue with a 7940 getting a 404 when trying
to Access Directories Button...etc etc.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='color:black'>Previously phone was registered on
4.1.3 system...System Upgraded to 6.1.2....His TFTP Server Was Hard Coded
to a Server that had previously (pub) DeActivated that Service...URL
Strings are Different between 4.1.3 and the Newer Version...Factory Reset Phone
(restricted settings on phone) and Now Directory Works fine....<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='color:black'>Again this doesn't even Remotely
sound related to ur Scenario other that the 404 Error...<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'>On Feb 11, 2009, at 1:38 PM, Jason
Aarons (US) wrote:<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'><br>
<br>
<br>
<br>
<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Working on the sniffer trace off back of phone.</span><span
style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The 7942s don't have any services subscribed -jason</span><span
style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
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initial'>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> Ryan Ratliff [<a href="mailto:rratliff@cisco.com"
target="_blank">mailto:rratliff@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, February 11, 2009 12:18 PM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 7942 Phone reporting 404 errors</span><span
style='color:black'><o:p></o:p></span></p>
</div>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<div>
<div>
<p class=MsoNormal><span style='color:black'>Get a packet capture. Either
they are subscribed to some web service or something is telling the phone to
retrieve a web page that is causing the 404.<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan</span><span style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='color:black'>On Feb 11, 2009, at 11:34 AM,
Jason Aarons (US) wrote:<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>More details from end user on 7942 issue;</span><span
style='color:black'><o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>"404 message just pop's up on the phone without user selecting
anything."</span><span style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
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<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</div>
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<div style='border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial;border-width:initial;border-color:
initial'>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Jason Aarons (US)<br>
<b>Sent:</b> Wednesday, February 11, 2009 11:22 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 7942 Phone reporting 404 errors</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
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<div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
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<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>I h</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>ave a customer with a new site across WAN using </span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>7942</span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>/SCCP</span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> series
phones.</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'> This new site the users are reporting seeing 404 errors
(he didn't tell me what the users are doing when they see this).</span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> </span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Majority
of phones in cluster are older 7940/7960/7912/SCCP with no problems reported by
users. They are using CallManager 6.1.2</span><span style='color:black'><o:p></o:p></span></p>
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<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I assume the p7942 hones are registered and can call in/out, but
are getting the 404 when using the Directories or other keys. The System
> CallManager is configured for IP addresses and not hostnames/dns, as well
as all Enterprise Parameters set to ip addresses. I'll ask him for a
sniffer capture off back of phone but doubt he can get it -jason</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
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style='color:black'>
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