You may want to try restarting the TFTP service to rebuild the config file. You can then manually pull the TFTP file from the CallManager server from any windows box like<br><br>tftp get <ccm tftp server ip addr> SEP<mac of phone>.cnf.xml<br>
<br>you can open the cnf.xml file and look to see if there really is an idle url XML block within the config file still.<br><br><div class="gmail_quote">On Fri, Feb 20, 2009 at 7:41 PM, Jason Aarons (US) <span dir="ltr"><<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" style="" lang="EN-US">
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Bad news is 7942 is still popping up this Services http error [404]..</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Upgrading 7942 to 8.4(3) and opening a TAC case…..</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Jason Aarons (US)<br>
<b>Sent:</b> Friday, February 20, 2009 11:47 AM<div><div></div><div class="Wj3C7c"><br>
<b>To:</b> Ryan Ratliff<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 7942 Phone reporting 404 errors</div></div></span></p>
</div>
</div><div><div></div><div class="Wj3C7c">
<p> </p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">The problem, only 7942G/SCCP shows these Service 404 http error
once every hour. No issues with 7912/7940/7960;</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I ran the sniffer trace and found phone was making request for
/CCMCIP/idlelogo.xml. But wait, we aren't using IDLE URL!!!</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I then verified the 404 error in Internet Explorer;</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Then I checked Enterprise Parameters and did find URL IDEL set!
Ooops where did this come from?!? They never had a idle URL, so
I'm wondering if this is default in 6.1.2-1000-2 or if customer somehow
added it by accident. They did recently change ip addresses for CallManager,
subscribers, etc. Perhaps when changing ip they deleted the 8080 or added it?</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"><img src="cid:image001.jpg@01C9935A.41FB2E90" width="624" height="402"></span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I think the case is closed as I deleted the URL Idle and URL
Idle Time and Saved. I'll know in 1 hour if the 7942 pops up a 404
message.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">My question are why didn't 7940/7960 running SCCP 8.0(8.0)
pop up these 404 errors? Why only 7942?</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Also should the URL shown below have 8080 in it if they did want
a idle logo? Is there a factory default idle logo in 6.1(2) or like in
4.1(3) I have to make a idle logo or use Phone Designer.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 10pt; color: blue;">System version: 6.1.2.1002-1</span></p>
<p><span style="font-size: 10pt; color: blue;"> </span></p>
<p><span style="font-size: 10pt; color: blue;">Device MAC0021A02D0012</span></p>
<p><span style="font-size: 10pt; color: blue;">IP Address: 10.2</span></p>
<p><span style="font-size: 10pt; color: blue;">Load File SCCP42.8.3-4SR1S</span></p>
<p><span style="font-size: 10pt; color: blue;">App Load ID jar42sccp.8-3-3-17.sbn</span></p>
<p><span style="font-size: 10pt; color: blue;">JVM Load cvm42sccp.8-3-3-17.sbn</span></p>
<p><span style="font-size: 10pt; color: blue;">OS Load onu42.8-3-3-17.sbn</span></p>
<p><span style="font-size: 10pt; color: blue;">Boot Load tnp42.8-3-1-21a.bin</span></p>
<p><span style="font-size: 10pt; color: blue;">DSP Load dsp42.8-3-3-17.sbn</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Ryan Ratliff
[mailto:<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>] <br>
<b>Sent:</b> Thursday, February 12, 2009 11:06 AM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> Jason Burns; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 7942 Phone reporting 404 errors</span></p>
</div>
</div>
<p> </p>
<p>Highly doubtful. For the phone to event accept an
incoming xml request it has to authenticate the incoming request via the
Authentication URL. This authentication is device-association based so
the app sending the xml request has to know the userid and password of a user
that has the phone associated to it. Informacast likes to use its own
auth URL so that you don't have to actually associate devices to the
informacast user.</p>
<div>
<p> </p>
</div>
<div>
<p>Absent of device association the only time a phone will
randomly hit a web page is an idle URL as Jason pointed out. </p>
</div>
<div>
<p> </p>
</div>
<div>
<p>If some of the phones are 3rd gens then you may have luck
with getting console logs from the phone after a 404. Browse to the IP
address of the phone and you'll see a link for console logs. Get them all
and look for anything web related. You'll want to get them relatively
close to the time of the error as there are only a few files kept in the
phone's flash and they aren't very big.</p>
</div>
<div>
<p> </p>
<div>
<p style="margin: 0in 0in 0.0001pt;"><span style="font-size: 9pt;">-Ryan</span></p>
</div>
<p> </p>
<div>
<div>
<p>On Feb 12, 2009, at 10:59 AM, Jason Aarons (US) wrote:</p>
</div>
<p style="margin-bottom: 12pt;"><span><span style="font-size: 9pt; color: black;"> </span></span></p>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">That is an interesting note. I guess some hacker already
knows this and I'm late to the party. They don't have any 3<sup>rd</sup><span> </span>party voip applications like Berbee,
etc</span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I wonder if any type of security scanner like Nmap or GFI could
cause this? </span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">This could be in an episode of "24" where the
firewall is hacked and Cisco phones start pop-ing up 404 messages and CTU
tracks the culprit to a chemical storage facility in Ohio…</span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"><a href="http://en.wikipedia.org/wiki/24_%28TV_series%29" target="_blank">http://en.wikipedia.org/wiki/24_(TV_series)</a></span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<div>
<p><b><span style="font-size: 10pt; color: black;">From:</span></b><span><span style="font-size: 10pt; color: black;"> </span></span><span style="font-size: 10pt; color: black;">Ryan
Ratliff [<a href="mailto:rratliff@cisco.com" target="_blank">mailto:rratliff@cisco.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>Thursday, February
12, 2009 10:38 AM<br>
<b>To:</b><span> </span>Jason Aarons (US)<br>
<b>Cc:</b><span> </span>Jason Burns; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip]
7942 Phone reporting 404 errors</span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<p><span style="color: black;"> </span></p>
</div>
<div>
<p><span style="color: black;">If it's some server in their
network hitting the phones with an xml request shipping it to your site won't
do any good.</span></p>
</div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
<div>
<div>
<p><span style="font-size: 9pt; color: black;">-Ryan</span><span style="color: black;"></span></p>
</div>
</div>
<div>
<p><span style="color: black;"> </span></p>
</div>
<div>
<div>
<div>
<p><span style="color: black;">On Feb 12, 2009, at 10:27 AM,
Jason Aarons (US) wrote:</span></p>
</div>
</div>
<div>
<p style="margin-bottom: 12pt;"><span style="color: black;"><br>
<br>
</span></p>
</div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">They never setup a idle url, everything was setup for IP
addresses in Enterprise Parameters.</span><span style="color: black;"></span></p>
</div>
</div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
</div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">We are shipping a 7942G to our site to run WireShark off back of
the phone.</span><span style="color: black;"></span></p>
</div>
</div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
</div>
<div style="border-style: solid none none; border-color: windowtext -moz-use-text-color -moz-use-text-color; border-width: 3pt medium medium; padding: 3pt 0in 0in;">
<div>
<div>
<p><b><span style="font-size: 10pt; color: black;">From:</span></b><span><span style="font-size: 10pt; color: black;"> </span></span><span style="font-size: 10pt; color: black;"><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]<span> </span><b>On Behalf Of<span> </span></b>Jason Burns<br>
<b>Sent:</b><span> </span>Thursday, February
12, 2009 10:05 AM<br>
<b>To:</b><span> </span>Ryan Ratliff<br>
<b>Cc:</b><span> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip]
7942 Phone reporting 404 errors</span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
<div>
<div>
<p><span style="color: black;">How about the idle url?</span></p>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;">On Wed, Feb 11, 2009 at 3:08 PM,
Ryan Ratliff <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>>
wrote:</span></p>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;">It's related in the fact that the
phone is trying to access some webpage that isn't available.</span></p>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;">The trick in his case is to find
out why and what web page the phone is trying to hit.</span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: rgb(136, 136, 136);"> </span><span style="color: black;"></span></p>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size: 9pt; color: rgb(136, 136, 136);">-Ryan</span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
<div>
<div>
<div>
<div>
<p><span style="color: black;">On Feb 11, 2009, at 3:00 PM,
Samuel Womack wrote:</span></p>
</div>
</div>
</div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;">Probably not Related to your
Issue...but earlier today I saw an Issue with a 7940 getting a 404 when trying
to Access Directories Button...etc etc.</span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;">Previously phone was registered on
4.1.3 system...System Upgraded to 6.1.2....His TFTP Server Was Hard Coded
to a Server that had previously (pub) DeActivated that Service...URL
Strings are Different between 4.1.3 and the Newer Version...Factory Reset Phone
(restricted settings on phone) and Now Directory Works fine....</span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;">Again this doesn't even Remotely
sound related to ur Scenario other that the 404 Error...</span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
</div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
<div>
<div>
<div>
<div>
<p><span style="color: black;">On Feb 11, 2009, at 1:38 PM, Jason
Aarons (US) wrote:</span></p>
</div>
</div>
</div>
<div>
<div>
<p style="margin-bottom: 12pt;"><span style="color: black;"><br>
<br>
<br>
</span></p>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Working on the sniffer trace off back of phone.</span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">The 7942s don't have any services subscribed -jason</span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div style="border-style: solid none none; border-color: windowtext -moz-use-text-color -moz-use-text-color; border-width: 3pt medium medium; padding: 3pt 0in 0in;">
<div>
<div>
<div>
<p><b><span style="font-size: 10pt; color: black;">From:</span></b><span style="font-size: 10pt; color: black;"> Ryan Ratliff [<a href="mailto:rratliff@cisco.com" target="_blank">mailto:rratliff@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, February 11, 2009 12:18 PM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 7942 Phone reporting 404 errors</span><span style="color: black;"></span></p>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;">Get a packet capture. Either
they are subscribed to some web service or something is telling the phone to
retrieve a web page that is causing the 404.</span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p><span style="font-size: 9pt; color: black;">-Ryan</span><span style="color: black;"></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<p><span style="color: black;">On Feb 11, 2009, at 11:34 AM, Jason
Aarons (US) wrote:</span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="color: black;"> </span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">More details from end user on 7942 issue;</span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size: 10pt; color: navy;">"404 message just pop's up on the phone without user selecting
anything."</span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
</div>
</div>
</div>
<div>
<div style="border-style: solid none none; border-color: windowtext -moz-use-text-color -moz-use-text-color; border-width: 3pt medium medium; padding: 3pt 0in 0in;">
<div>
<div>
<div>
<p><b><span style="font-size: 10pt; color: black;">From:</span></b><span style="font-size: 10pt; color: black;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Jason Aarons (US)<br>
<b>Sent:</b> Wednesday, February 11, 2009 11:22 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 7942 Phone reporting 404 errors</span><span style="color: black;"></span></p>
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<p><span style="font-size: 10pt; color: black;">I h</span><span style="font-size: 10pt; color: rgb(31, 73, 125);">ave a customer with a new site across WAN using </span><span style="font-size: 10pt; color: black;">7942</span><span style="font-size: 10pt; color: rgb(31, 73, 125);">/SCCP</span><span style="font-size: 10pt; color: black;"> series
phones.</span><span style="font-size: 10pt; color: rgb(31, 73, 125);"> This new site the users are reporting seeing 404 errors (he
didn't tell me what the users are doing when they see this).</span><span style="font-size: 10pt; color: black;"> </span><span style="font-size: 10pt; color: rgb(31, 73, 125);">Majority
of phones in cluster are older 7940/7960/7912/SCCP with no problems reported by
users. They are using CallManager 6.1.2</span><span style="color: black;"></span></p>
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<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I assume the p7942 hones are registered and can call in/out, but
are getting the 404 when using the Directories or other keys. The System
> CallManager is configured for IP addresses and not hostnames/dns, as well
as all Enterprise Parameters set to ip addresses. I'll ask him for a
sniffer capture off back of phone but doubt he can get it -jason</span><span style="color: black;"></span></p>
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