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I see no changes that should have caused this. However I do see a few
cases on this for DMA 6.1.2. Reproducible? If reproducible get a TAC
case open.<br>
<br>
/Wes<br>
<br>
On Sunday, February 22, 2009 7:34:26 PM, Jason Aarons (US)
<a class="moz-txt-link-rfc2396E" href="mailto:jason.aarons@us.didata.com"><jason.aarons@us.didata.com></a> wrote:<br>
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<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Anyone
noticed that the DMA for 7.0(1) isn’t keeping UCCX
information about users. Customer is using DCD.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">7.
Created all call center agents (resources) in rmcm
subsystem. (This took longer than expected because it appears that the
DMA did not maintain certain user directory settings from the old
UCM4.x....such as which phone exten. is primary and whcih UCCX
extension.
I had to manually set all of these in UCM7 for all 280 or so agents.
Investigated using the BAT tool, but I saw that was going to waste too
much
time and may not have been doable in the end)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif";"><o:p> </o:p></span></p>
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