<div>in UCCx 5 you can't do much at all from the desktop admin. you need to go in via the appadmin page and do it there.</div>
<div> </div>
<div>if the team thing is correct, start looking at FW's on the agent desktop.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Wed, Feb 25, 2009 at 5:50 AM, Nick <span dir="ltr"><<a href="mailto:csvoip@googlemail.com">csvoip@googlemail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">I have an agent that is not showing in the Supervisor Desktop application, there are assigned to the correct team and logged in to CAD and receiving calls fine. I have logged into the Desktop Administrator and found the Agent is not added to the Team there but the option to add is greyed out. Any idea how I can get this Agent added?</font></div>
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