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yes, UCCX does update the CM database in several unique ways.<br>
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On Wednesday, February 25, 2009 3:01:10 PM, Jason Aarons (US)
<a class="moz-txt-link-rfc2396E" href="mailto:jason.aarons@us.didata.com"><jason.aarons@us.didata.com></a> wrote:<br>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">After
working with TAC on
SR610811625 the Cisco SE indicated the UCCX 7x boxes would have to be
rebuilt
from scratch. We believe we can re-install OS and UCCX and then restore
a UCCX
backup, reducing the time to we spent customizing UCCX 7x to the same
level as
4x.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I’m
trying to understand why
UCCX has to be rebuilt technically.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Does UCCX
write to the
CallManager schema somehow via AXL? This is not LDAP integrated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Jason
Aarons (US) [<a class="moz-txt-link-freetext" href="mailto:jason.aarons@us.didata.com">mailto:jason.aarons@us.didata.com</a>]
<br>
<b>Sent:</b> Tuesday, February 24, 2009 11:11 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:ask-icd-ivr-support@external.cisco.com">ask-icd-ivr-support@external.cisco.com</a><br>
<b>Subject:</b> UCCX 7.0(1) install<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I built a lab test CallManager 7.0(1) from
production DMA
export, then a UCCX 7.0(1) server where we restored the scripts/prompt
and
setup Agents, etc. We got everything tested and working with UCCX
7.0(1).<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Now I need to rebuild my test CallManager 7.0(1)
with
a newer production DMA export. My question is do I have to rebuild
UCCX
7.0(1) from scratch to get the UCM 7.0(1) Enterprise Parameters to show
IPCC
Express Installed, or can I run the sql update IAQInstalledFlag, or run
UCCX 7x
Repair?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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