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If the call is delivered by hunt pilot/huntlist/linegroup then
'intercepts' (cfa,cfb,cfna) on the line are ignored.<br>
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On Thursday, February 26, 2009 7:18:42 PM, Biffle, Gerrad
<a class="moz-txt-link-rfc2396E" href="mailto:Gerrad.Biffle@greensboro-nc.gov"><Gerrad.Biffle@greensboro-nc.gov></a> wrote:<br>
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<title>Busy trigger ignored?</title>
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<p dir="ltr"><span lang="en-us"><font face="Calibri">What would cause
calls to ignore the busy trigger? I</font></span><span lang="en-us"><font
face="Calibri">’</font></span><span lang="en-us"><font face="Calibri">m
seeing an issue where the second call that comes in</font></span><span
lang="en-us"> <font face="Calibri">(with a call already on the line)</font></span><span
lang="en-us"> <font face="Calibri">does</font></span><span
lang="en-us"> <font face="Calibri">roll to the next line. The busy
trigger is currently set to</font></span><span lang="en-us"> <font
face="Calibri">“</font></span><span lang="en-us"><font face="Calibri">1</font></span><span
lang="en-us"><font face="Calibri">”</font></span><span lang="en-us"><font
face="Calibri">. </font></span><span lang="en-us"> <font
face="Calibri">The number shows up on two different VG224s (and my IP
Communicator for testing)</font></span><span lang="en-us"><font
face="Calibri">.</font></span><span lang="en-us"><font face="Calibri">
I</font></span><span lang="en-us"><font face="Calibri">’</font></span><span
lang="en-us"><font face="Calibri">ve grabbed traces for three calls
where I was able to recreate the issue and nothing is jumping out at me.</font></span><span
lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Calibri">If I don</font></span><span
lang="en-us"><font face="Calibri">’</font></span><span lang="en-us"><font
face="Calibri">t find anything tonight</font></span><span lang="en-us">
<font face="Calibri">–</font></span><span lang="en-us"><font
face="Calibri"> I</font></span><span lang="en-us"><font face="Calibri">’</font></span><span
lang="en-us"><font face="Calibri">ll open a TAC case in the morning
when I can get someone on the East Coast.</font></span><span
lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Calibri">Thanks for</font></span><span
lang="en-us"> <font face="Calibri">the help</font></span><span
lang="en-us"><font face="Calibri">.</font></span><span lang="en-us"></span></p>
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