<div>might look at Call handllers in Unity combined with hunt groups in CM. I don't know any ACD's working with a CM cluster that doesn't have access to the phones. maybe someone is hosting a UCCE that can do it?</div>
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<div>Scott</div>
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<div>PS> I'm a small shop but I would not give up the reporting of UCCx.<br><br></div>
<div class="gmail_quote">On Mon, Mar 2, 2009 at 12:43 PM, Parker, Jason <span dir="ltr"><<a href="mailto:jparker@sjfc.edu">jparker@sjfc.edu</a>></span> wrote:<br>
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<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">We have a 4.2 cluster moving to 6.1.3, a IPCC box on the 4.X train – but with only a handful of users and a basic script. As part of the CCM upgrade, we need to upgrade the IPCC to the rev that will work with the 6 train. I’m just going through the motions of evaluating the cost-effectiveness of keeping it upgraded and under maintenance, etc.</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">For the minimal usage requirements we have with it, I’m looking for input as to offsite ACD / queuing services that we can utilize as another potential option.</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> Scott Voll [mailto:<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>] <br><b>Sent:</b> Monday, March 02, 2009 3:25 PM<br>
<b>To:</b> Parker, Jason<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Hosted ACD</span></p></div>
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<p>need a whole lot more info. </p></div>
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<p> </p></div>
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<p>Hosted as in someone else hosting for you?</p></div>
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<p> </p></div>
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<p>or hosted as in you host it?</p></div>
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<p>What do you want the ACD to do?</p></div>
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<p> </p></div>
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<p>Are you running CM?</p></div>
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<p> </p></div>
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<p>What kind of reporting do you want?</p></div>
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<p> </p></div>
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<p>Scott</p></div>
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<p style="MARGIN-BOTTOM: 12pt">I've seen UCCx / UCCE / Avaya's / Astricks all used but a lot depends on what your looking for and what it needs to do.</p></div>
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<p>On Mon, Mar 2, 2009 at 12:15 PM, Parker, Jason <<a href="mailto:jparker@sjfc.edu" target="_blank">jparker@sjfc.edu</a>> wrote:</p>
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<p>Hey all,</p>
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<p>Does anyone have any experience with and / or recommendations for a hosted ACD service? Any input would be appreciated.</p>
<p> </p>
<p> </p>
<p>Jay Parker</p>
<p>Sr. Network Administrator</p>
<p>St. John Fisher College</p>
<p>Rochester NY, 14607</p></div></div>
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