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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We have a 4.2 cluster moving to 6.1.3, a IPCC box on the 4.X
train – but with only a handful of users and a basic script. As part of
the CCM upgrade, we need to upgrade the IPCC to the rev that will work with the
6 train. I’m just going through the motions of evaluating the cost-effectiveness
of keeping it upgraded and under maintenance, etc.</span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For the minimal usage requirements we have with it, I’m
looking for input as to offsite ACD / queuing services that we can utilize as
another potential option.</span></p>
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color:#1F497D'> </span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Scott Voll
[mailto:svoll.voip@gmail.com] <br>
<b>Sent:</b> Monday, March 02, 2009 3:25 PM<br>
<b>To:</b> Parker, Jason<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Hosted ACD</span></p>
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<p class=MsoNormal>need a whole lot more info. </p>
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<p class=MsoNormal>Hosted as in someone else hosting for you?</p>
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<p class=MsoNormal>or hosted as in you host it?</p>
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<p class=MsoNormal>What do you want the ACD to do?</p>
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<p class=MsoNormal>Are you running CM?</p>
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<p class=MsoNormal>What kind of reporting do you want?</p>
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<p class=MsoNormal>Scott</p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>I've seen UCCx / UCCE / Avaya's
/ Astricks all used but a lot depends on what your looking for and what it
needs to do.</p>
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<p class=MsoNormal>On Mon, Mar 2, 2009 at 12:15 PM, Parker, Jason <<a href="mailto:jparker@sjfc.edu">jparker@sjfc.edu</a>> wrote:</p>
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<p>Hey all,</p>
<p> </p>
<p>Does anyone have any experience with and / or recommendations for a hosted
ACD service? Any input would be appreciated.</p>
<p> </p>
<p> </p>
<p>Jay Parker</p>
<p>Sr. Network Administrator</p>
<p>St. John Fisher College</p>
<p>Rochester NY, 14607</p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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