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<p class=MsoNormal><span style='color:black'>For the sake of Google here is a
complex Unity problem and how I fixed it.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Unity 5.0(1) Unified Messaging
with a user who wasn’t getting voicemail in Outlook. The below
would show up in Event Viewer log file when leaving him a message. Message
would be in e:\commserver\unitymta\failed<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Event Type: Error<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Event Source: CiscoUnity_Notifier<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Event Category: Run
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Event ID: 1034<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Date: 3/5/2009<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Time: 2:18:21
PM<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>User: N/A<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Computer: CNN-UM1<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Description:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Mailbox logon failed for user cn=Mark.Dows,cn=Recipients,OU=Duluth,O=Patron.
This can occur if the user's message store is unavailable. When the
message store becomes available, resync the user from the SA by refreshing the
MWI status on the user's Messages page. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>His real name is Mark Dowis and we
couldn’t figure out where/why Unity was showing the mis-spelled last
name. The fix was to use adsiedit to change LegacyDN from Dows to
Dowis, the Bulk Subscriber Delete and then Import.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
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