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Latest Update:<br>
<br>
7960 and other phones incorrect time after DST, Open CSCsy25150<br>
Symptom:<br>
Certain models of Cisco IP Phones (second generation) fail to get the
time information from the Cisco Unified Communications Manager server
component. Cisco IP Phone Models: 7920,
7960,7940,7921,7910,7936,7937,7912<br>
<br>
Time of Day call routing is also impacted.<br>
<br>
Conditions:<br>
Cisco IP Phone Models: 7920, 7960,7940,7921,7910,7936,7937,7912
registered to CM5.x-7.x<br>
<br>
<br>
Workaround:<br>
1. Do nothing and wait for time to automatically correct on March 15.<br>
<br>
2. Apply a temporary configuration workaround. Note this workaround
will have to be removed when system is patched or after March 15,
whichever comes first.<br>
a. Using CUCM Admin go to: System---Date / Time Group<br>
b. Create new Date / Time group with one hour extra of local time.<br>
c. Go to System --- Device pool<br>
d. Create a New Device pool and assign the (one hour extra Date time<br>
group) to this device pool.<br>
e. Assign the new Device pool to and Cisco IP Phones that are displaying<br>
the incorrect time.<br>
f. use BAT or BPS to apply to specific groups based on
(devicemodel,currentdevicepool).<br>
Remember, this change will have to be backed out after patching the
system or after March 15, whichever comes first.<br>
<br>
3. Apply a patch to be released by Cisco. Updates coming soon.<br>
<br>
/Wes<br>
<br>
<br>
On Monday, March 09, 2009 8:22:47 AM, Cruz, David [HDS]
<a class="moz-txt-link-rfc2396E" href="mailto:David.Cruz@hdsupply.com"><David.Cruz@hdsupply.com></a> wrote:<br>
<blockquote
cite="mid:033EE6D78620584DA2C3424A81DAEB9B056741C6@GSCMBS01.hsi.hughessupply.com"
type="cite">
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<p><span class="527311812-09032009"><font face="Arial">Greetings!</font></span></p>
<p><font face="Arial">7960 Cisco phones aren't updating the time.<span
class="527311812-09032009"> Can anyone tell us how to fix this?</span></font></p>
<p><font size="2"><span class="527311812-09032009"><font face="Arial"
size="3">Thank you in advance</font> </span></font></p>
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