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<p class=MsoNormal><a name="OLE_LINK2"></a><a name="OLE_LINK1"><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Greetings,<o:p></o:p></span></font></a></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I’m on CM 6.1.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I can run any kind of CDR report, no problems. If I choose to
view the PDF, no problems.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>If I choose to view the CSV, I get this, for example:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>" Company Name" "Traffic Summary based on Extension(s) -
Hour of Day" "From Date:Mar 9, 2009" "To Date:Mar 9,
2009" "Date:Mar 9, 2009" "Call Classification: On Net,
Internal, Local, Long Distance, International, Incoming, Others" Time, , ,
,Average Number Of Calls , , , ,On Net,Internal,Local,Long
Distance,International,Incoming,Others,Total 00-01,0,0,0,0,0,0,0,0
01-02,0,0,0,0,0,0,0,0 02-03,0,0,0,0,0,0,0,0 03-04,0,0,0,0,0,0,0,0
04-05,0,0,0,0,0,0,0,0 05-06,0,0,0,0,0,0,0,0 06-07,0,0,0,0,0,0,0,0 07-08,0,0,0,0,0,0,0,0
08-09,0,4,0,0,0,0,0,4 09-10,0,3,0,0,0,1,2,6 10-11,0,4,0,0,0,0,0,4
11-12,0,2,0,0,0,1,2,5 12-13,0,0,0,0,0,0,0,0 13-14,0,0,0,0,0,0,0,0
14-15,0,7,0,0,0,0,0,7 15-16,0,6,0,0,0,0,0,6 16-17,0,0,0,0,0,0,0,0
17-18,0,0,0,0,0,0,0,0 18-19,0,0,0,0,0,0,0,0 19-20,0,0,0,0,0,0,0,0
20-21,0,0,0,0,0,0,0,0 21-22,0,0,0,0,0,0,0,0 22-23,0,0,0,0,0,0,0,0
23-00,0,0,0,0,0,0,0,0 BHCC 7 </span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Does that look right? (If so, it’s not obvious to me how to
get that to delimit properly into a spread sheet.)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>And finally, I can’t send these reports; I get a “10011
System Error. Contact System Administrator.”<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>In the Mail Parameters, I’ve tried different user accounts, fully
qualified domain names, etc with no luck. I’ve seen Cisco docs that
are referenced for this issue, but they’re more accurately for problems
running the reports (which I can do) and really apply to 4.1 versions. And
they’ve been no help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Any ideas?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>jeff<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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