<div>Yes. that looks right. If you open Excel and then open the TXT file it should come up with a wizard to delimit the file. it defaults to space if I remember correctly but if you choose comma (,) it should work.</div>
<div> </div>
<div>as for the email thing. you will need to use your email server and will have to relay for your CM server if I remember correctly and use a authenticated user / password.</div>
<div> </div>
<div>hope that helps.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Mon, Mar 9, 2009 at 2:20 PM, Jeff Ruttman <span dir="ltr"><<a href="mailto:ruttmanj@carewisc.org">ruttmanj@carewisc.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
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<p><a name="11fed1d53e019130_OLE_LINK2"></a><a name="11fed1d53e019130_OLE_LINK1"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Greetings,</span></font></a></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">I’m on CM 6.1.</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">I can run any kind of CDR report, no problems. If I choose to view the PDF, no problems.</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">If I choose to view the CSV, I get this, for example:</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">" Company Name" "Traffic Summary based on Extension(s) - Hour of Day" "From Date:Mar 9, 2009" "To Date:Mar 9, 2009" "Date:Mar 9, 2009" "Call Classification: On Net, Internal, Local, Long Distance, International, Incoming, Others" Time, , , ,Average Number Of Calls , , , ,On Net,Internal,Local,Long Distance,International,Incoming,Others,Total 00-01,0,0,0,0,0,0,0,0 01-02,0,0,0,0,0,0,0,0 02-03,0,0,0,0,0,0,0,0 03-04,0,0,0,0,0,0,0,0 04-05,0,0,0,0,0,0,0,0 05-06,0,0,0,0,0,0,0,0 06-07,0,0,0,0,0,0,0,0 07-08,0,0,0,0,0,0,0,0 08-09,0,4,0,0,0,0,0,4 09-10,0,3,0,0,0,1,2,6 10-11,0,4,0,0,0,0,0,4 11-12,0,2,0,0,0,1,2,5 12-13,0,0,0,0,0,0,0,0 13-14,0,0,0,0,0,0,0,0 14-15,0,7,0,0,0,0,0,7 15-16,0,6,0,0,0,0,0,6 16-17,0,0,0,0,0,0,0,0 17-18,0,0,0,0,0,0,0,0 18-19,0,0,0,0,0,0,0,0 19-20,0,0,0,0,0,0,0,0 20-21,0,0,0,0,0,0,0,0 21-22,0,0,0,0,0,0,0,0 22-23,0,0,0,0,0,0,0,0 23-00,0,0,0,0,0,0,0,0 BHCC 7 </span></font><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Does that look right? (If so, it’s not obvious to me how to get that to delimit properly into a spread sheet.)</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">And finally, I can’t send these reports; I get a “10011 System Error. Contact System Administrator.”</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">In the Mail Parameters, I’ve tried different user accounts, fully qualified domain names, etc with no luck. I’ve seen Cisco docs that are referenced for this issue, but they’re more accurately for problems running the reports (which I can do) and really apply to 4.1 versions. And they’ve been no help.</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Any ideas?</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Thanks</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">jeff</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p></div>
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