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Under Service Parameters - setting "Alway Use Prime Line" to "False"
did the job! It is a service wide parameter.<br>
<br>
I am going to look at a field under Product Specific Configuration
Layout for each phone - there is a field called "Auto Line Select" -
anyone know if that may also work for this? I would really like to
change this phone by phone but if not the Service Parameters option is
better set to False for me if I cannot change it phone by phone.<br>
<br>
Thanks for all of your help. <br>
<br>
Scott Voll wrote:
<blockquote
cite="mid:f84a38d30903120959u3dbb97d9gde4933d4ab95e8f4@mail.gmail.com"
type="cite">
<div>I'm not sure were it is in CM 6.x but in 4.x there was an
parameter were you could limit the call pick up to the primary line.
which sounds like what is set on your cluster. But Ii'm having
problems finding it right now.</div>
<div> </div>
<div>Scott<br>
<br>
</div>
<div class="gmail_quote">On Thu, Mar 12, 2009 at 9:49 AM, Lisa
Notarianni <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:notariannil1@scranton.edu">notariannil1@scranton.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff">Micah - no headsets used. We
have several people here who answer many lines for departments. Thank
you.
<div>
<div class="h5"><br>
<br>
Micah Bennett wrote:
<blockquote type="cite">
<div>
<p><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; color: navy; font-family: Arial;">If they are
using a wired headset you should be able to enable “Auto Answer in
Headset Mode” on the phone. We use that in our call center. </span></font></p>
<p><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<div>
<p><b><font color="navy" face="Arial" size="2"><span
style="font-weight: bold; font-size: 10pt; color: navy; font-family: Arial;">Micah
Bennett</span></font></b> <br>
<font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; color: navy; font-family: Arial;">Telecommunications
Admin</span></font> <br>
<b><font color="maroon" face="Arial" size="2"><span
style="font-weight: bold; font-size: 10pt; color: maroon; font-family: Arial;">Active
Outdoors</span></font></b> <br>
<br>
<font color="black"><span style="color: windowtext;"></span></font></p>
<p><b><font color="black" face="Tahoma" size="2"><span
style="font-weight: bold; font-size: 10pt; color: windowtext; font-family: Tahoma;">From:</span></font></b><font
color="black" face="Tahoma" size="2"><span
style="font-size: 10pt; color: windowtext; font-family: Tahoma;"> <a
moz-do-not-send="true" href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [<a
moz-do-not-send="true" href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>] <b><span
style="font-weight: bold;">On Behalf Of </span></b>Lisa Notarianni<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday,
March 12, 2009 11:38 AM<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip
voyp list<br>
<b><span style="font-weight: bold;">Subject:</span></b>
[cisco-voip] Default pick up to ringing line?</span></font><font
color="black"><span style="color: windowtext;"></span></font></p>
</div>
<p><font color="black" face="Times New Roman" size="3"><span
style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font color="black"
face="Times New Roman" size="3"><span style="font-size: 12pt;">Is
there anyway for a user's phone to automatically pick up on the
incoming ringing line instead of pushing the line button to access it?<br>
<br>
</span></font></p>
<div>
<p><font color="black" face="Times New Roman" size="3"><span
style="font-size: 12pt;"><br>
<img src="cid:part1.04060800.00050904@scranton.edu" border="0"
height="100" width="250"></span></font></p>
</div>
</div>
</blockquote>
<br>
</div>
</div>
<div>-- <br>
<img src="cid:part2.08080705.02090405@scranton.edu" border="0"></div>
</div>
<br>
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target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
</blockquote>
</div>
<br>
</blockquote>
<br>
<div class="moz-signature">-- <br>
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