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Under Service Parameters - setting "Alway Use Prime Line" to "False"
did the job!� It is a service wide parameter.<br>
<br>
I am going to look at a field� under Product Specific Configuration
Layout� for each phone - there is a field called "Auto Line Select" -
anyone know if that may also work for this?� I would really like to
change this phone by phone but if not the Service Parameters option� is
better set to False for me if I cannot change it phone by phone.<br>
<br>
Thanks for all of your help.� <br>
<br>
Scott Voll wrote:
<blockquote
cite="mid:f84a38d30903120959u3dbb97d9gde4933d4ab95e8f4@mail.gmail.com"
type="cite">
<div>I'm not sure were it is in CM 6.x but in 4.x there was an
parameter were you could limit the call pick up to the primary line.�
which sounds like what is set on your cluster.� But Ii'm having
problems finding it right now.</div>
<div>�</div>
<div>Scott<br>
<br>
</div>
<div class="gmail_quote">On Thu, Mar 12, 2009 at 9:49 AM, Lisa
Notarianni <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:notariannil1@scranton.edu">notariannil1@scranton.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff">Micah - no headsets used.� We
have several people here who answer many lines for departments.� Thank
you.
<div>
<div class="h5"><br>
<br>
Micah Bennett wrote:
<blockquote type="cite">
<div>
<p><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; color: navy; font-family: Arial;">If they are
using a wired headset you should be able to enable �Auto Answer in
Headset Mode� on the phone.� We use that in our call center. </span></font></p>
<p><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; color: navy; font-family: Arial;">�</span></font></p>
<div>
<p><b><font color="navy" face="Arial" size="2"><span
style="font-weight: bold; font-size: 10pt; color: navy; font-family: Arial;">Micah
Bennett</span></font></b> <br>
<font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; color: navy; font-family: Arial;">Telecommunications
Admin</span></font> <br>
<b><font color="maroon" face="Arial" size="2"><span
style="font-weight: bold; font-size: 10pt; color: maroon; font-family: Arial;">Active
Outdoors</span></font></b> <br>
<br>
<font color="black"><span style="color: windowtext;"></span></font></p>
<p><b><font color="black" face="Tahoma" size="2"><span
style="font-weight: bold; font-size: 10pt; color: windowtext; font-family: Tahoma;">From:</span></font></b><font
color="black" face="Tahoma" size="2"><span
style="font-size: 10pt; color: windowtext; font-family: Tahoma;"> <a
moz-do-not-send="true" href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [<a
moz-do-not-send="true" href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>] <b><span
style="font-weight: bold;">On Behalf Of </span></b>Lisa Notarianni<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday,
March 12, 2009 11:38 AM<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip
voyp list<br>
<b><span style="font-weight: bold;">Subject:</span></b>
[cisco-voip] Default pick up to ringing line?</span></font><font
color="black"><span style="color: windowtext;"></span></font></p>
</div>
<p><font color="black" face="Times New Roman" size="3"><span
style="font-size: 12pt;">�</span></font></p>
<p style="margin-bottom: 12pt;"><font color="black"
face="Times New Roman" size="3"><span style="font-size: 12pt;">Is
there anyway for a user's phone to automatically pick up on the
incoming ringing line instead of pushing the line button to access it?<br>
<br>
</span></font></p>
<div>
<p><font color="black" face="Times New Roman" size="3"><span
style="font-size: 12pt;"><br>
<img src="cid:part1.04060800.00050904@scranton.edu" border="0"
height="100" width="250"></span></font></p>
</div>
</div>
</blockquote>
<br>
</div>
</div>
<div>-- <br>
<img src="cid:part2.08080705.02090405@scranton.edu" border="0"></div>
</div>
<br>
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target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
</blockquote>
</div>
<br>
</blockquote>
<br>
<div class="moz-signature">-- <br>
<img src="cid:part3.05090208.00050406@scranton.edu" border="0"></div>
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